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my ID is 37145594

I have applied for a withdrawal many times, but the withdrawal has not been processed even once. I made a withdrawal request in Bitcoin. I would be grateful if you could resolve this issue.

Dear 37145594,

Thank you very much for submitting your complaint. I’m sorry about your problem. Please allow me to ask you a few questions to make sure I understand your situation properly.

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

When was the last time you requested a withdrawal? Have you received any explanation on why it wasn’t processed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Withdrawal applications were requested every time. I think I've done it 20 times so far. Withdrawal applications kept being canceled, so I just went all-in for betting, but I lost everything.. Help me..

출금신청은 매번 신청하고 있었습니다. 지금까지 횟수로 20번은 한 것 같습니다. 출금신청이 계속 취소되어서 그냥 모두 배팅에 올인했는데 모두 잃게 되었습니다.. 살려주세요..

Have you lost also the money from this last withdrawal request? Do you have any balance in your account left? Please let me know. If you lost your money and your balance is zero, we will not be able to help you.

Also please let me know if you have passed the identity verification.

I finished verifying my identity, applied for withdrawal several times and inquired about it, but I only got a reply telling me to keep waiting, and I was so tired that even the money I applied for withdrawal was wasted.

본인확인은 끝마쳤고 출금신청을 여러번하고 문의도 해보았지만 계속 기다리라는 답신만 왔고 저는 너무 힘든 나머지 인출신청한 돈 마저 탕진에 이르렀습니다.

What about your most recent withdrawal request? Have you wasted the money as well? Please bear in mind that withdrawals may take up to 14 days to be processed.

Yes, my most recent withdrawal was wasted as it was not resolved.

네 가장 최근 인출도 해결이 되지 않아 낭비했습니다..

I'm sorry but if you gambled away all your winnings before the withdrawal was processed and paid out, there is nothing we can do to help you. It's quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay might be caused by unfinished KYC verification or a high volume of withdrawal requests. That's why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If there is anything else I can assist you with, please let me know.

Dear 37145594,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.