1Red Casino - Η ανάληψη του παίκτη καθυστέρησε.

Hey I have played alot on this casino but I have tried to withdrawal about 2 weeks ago and is still pending, everytime I ask live chat it’s the same answer and no clarification and can’t tell me time frame, I didn’t use any bonus and have checked all details, I’m fully verified and have got a successful withdrawal before, but 2 weeks is very long and it’s still pending so unsure on the situation and would like some clarification, thank you kind regards

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Dear Jackt1104,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hey it’s now been 14 days, my withdrawal is still pending and keep getting same answer, could you help me with this please

Dear Jackt1104,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

hey thanks for reaching out, no update, live chat still repeating the same thing and no new emails, my withdrawal is still pending it’s now been 15 days and no change please could you help me with this, thank you

Hey it has now been 16 days no change still pending

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jackt1104,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila