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Hello would the casino ask me to refund my 4 deposits because I have been banned from OASIS for 1 year due to gambling addiction, according to my information all casinos with a license are to request this data during registration.....

Please help, otherwise the system will not help preventively!

hallo würde das Casino bitten mir meine 4 Einzahlungen rückzuerstatten da ich seid 1 Jahr bei OASIS gesperrt bin wegen Spielsucht, nach meinen Informationen sind alle Casinos mit Lizenz diese Daten bei der Registrierung abzufragen.....

Bitte um Hilfe sonst bringt das System präventiv nichts!

Dear AMGE55,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gama Casino.

However please note the casinos holding licenses in Curacao have no obligation to enforce self-exclusion in associated casinos.

Could you please advise if your casino account in Gama Casino is open? Have you requested a self-exclusion in the Gama Casino due to gambling problems yet?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tom

actually there is no way to get banned, if you want to play you can always find a way as long as there is no global ban system.

I'm blocked from OASIS that doesn't apply, according to the law in Germany everything else is illegal that's actually the law in Germany, all payment providers should agree on not processing deposits that are connected to online casinos.

What I noticed is that deposits are processed via third party providers Nigeria, Cyprus, Turkey etc.

I've already applied to the licensing authorities in Curacao to block me from all licensed casinos, didn't even get an answer because it's all about money!

Yes, I let myself be blocked in the casino mentioned above!

Hallo Tom

eigentlich hat man keine Möglichkeit sich sperren zu lassen, wenn man Spielen will findet man immer einen Weg, solange es kein globales Sperrsystem gibt.

bin bei OASIS gesperrt das nicht gilt, laut Gesetz in Deutschland ist alles andere illegal so lautet eigentlich das Gesetzt in Deutschland,es sollten sich alle Zahlungsanbieter darauf einigen keine Einzahlungen abzuwickeln die mit online Casinos in Verbindung stehen.

was mir aufgefallen ist das Einzahlungen über Drittanbieter abgewickelt werden Nigeria,Zypern,Türkei usw.

Habe auch bereits bei den Lizenzbehörden in Curacao einen Antrag gestellt mich für alle lizensierten Casinos zu sperren, bekam nicht mal eine Antwort darauf,weils auch nur ums Geld geht!

Ja hab mich sperren lassen in den oben genannten Casino!

Thanks for your reply.

Unfortunately, there are no global self-exclusion initiatives applicable for casinos licensed in Curacao.

As far as Curacao casinos, you can't count that you will be blocked in other casinos. For self-exclusion to be active you need to request it first.

OASIS is a self-exclusion scheme mandatory for casinos under German license only.

If your account in Gama casino is still open, I would recommend you request a self-exclusion in the casino as soon as possible.

When applying for the self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the email "Subject" should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly you will stand a better chance of having your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (permanently).

The reason for my decision is xxx (gambling problems).

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send an email to support@gama.casino (you can CC me at tomas@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Thank you Tomas

Danke Tomas

The refund request has already been sent by us, and it may take some time, so we apologize for the long wait.

As soon as our payment provider processes the request, we will let you know right away.

Best regards,

GamaCasino team.

New good news!

Greeting AMGE55

PS: Tomas will send you an info as soon as I have received the refund!

The refund request has already been sent by us, and it may take some time, so we apologize for the long wait.

As soon as our payment provider processes the request, we will let you know right away.

Best regards,

GamaCasino team.

Neue erfreuliche Nachrichten!

Gruss AMGE55

PS: Tomas schicke dir eine Info sobald ich die Rückerstattung erhalten habe!

Dear Administration,

We see that the client's account was blocked at his request on May 22 due to game addiction.

Thank you Gama for your input but I am not getting any replies to the question about the promised refund…..have emailed you several times already.

Danke Gama für eueren Beitrag aber ich bekomme keine Antworten auf die Frage wegen der zugesagten Rückerstattung…..habe euch bereits mehrere male per email kontaktiert .

Thanks to both parties for the update regarding the issue.

Dear AMGE55,

A refund from the casino might take some time before it is fully processed and it might take several weeks to reach you. As this is not entirely in the hands of the casino, I would like to ask you to be patient and inform us when the money reaches your bank account. I'll set the timer for 14 days.

Hello Tomas

thanks for your help, the casino responded to my gambling addiction and refunded my deposits....thanks for that!

you can close the case

LG

AMGE55

Hallo Tomas

danke für deine Hilfe, das Casino hat auf Bezug auf meine Spielsucht reagiert und mir die Einzahlungen Rückerstattet....vielen Dank dafür!

den Fall kannst schliessen

Lg

AMGE55

Dear AMGE55,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Gama Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru