Account closure request was not processed, resulting in further gambling losses – Refund requested

Hello,

I am requesting assistance regarding a responsible gambling and account closure issue with BizBet.

On June 3, 2026, I contacted BizBet customer support directly from my own account and explicitly requested that my account be closed. I also asked that I be prevented from registering another account using my phone number

I have a screenshot of this conversation showing my account closure request.

At that time, I had recently given birth and was caring for a newborn baby. I was also going through a very difficult period emotionally and financially. I knew that I needed to stop gambling, which is why I specifically contacted BizBet and asked them to close my account.

However, my account was not closed and remained accessible. As a result, I unfortunately continued gambling and suffered significant additional financial losses after my June 3 account closure request.

On June 26, 2026, I contacted BizBet again and submitted my first complaint regarding this situation.

In July 2026, I contacted BizBet again regarding the same matter and the losses I had suffered. This July communication was primarily a complaint regarding the situation and my losses. It was not my original account closure request. My original and explicit account closure request was made on June 3.

I subsequently submitted a further formal complaint on August 29, 2026, clearly explaining the situation and requesting that BizBet investigate my June 3 account closure request and refund the gambling losses I incurred after that request.

After receiving no response, I sent another follow-up on September 1, 2026, again asking BizBet to confirm that my complaint and refund request had been received and were being investigated.

As of September 2, 2026, I have still received no response from BizBet.

I am therefore asking AskGamblers to review this matter and assist me in obtaining a refund of the gambling losses I incurred after my explicit account closure request on June 3, 2026.

My complaint is not simply that I lost money while gambling. My concern is that I explicitly requested that my account be closed because I needed to stop gambling, but my request was not acted upon and my account remained accessible, which resulted in further gambling and additional financial losses.

I believe that the losses incurred after my account closure request should be taken into consideration because I had already clearly asked the operator to prevent me from continuing to gamble.

I can provide the following evidence:

Screenshot of my June 3, 2026 account closure request;

My June 26, 2026 first complaint;

My July 2026 correspondence regarding the situation and losses;

My formal complaint sent on August 29, 2026;

My follow-up sent on September 1, 2026;

Evidence of deposits and gambling losses incurred after June 3, 2026;

Any other correspondence or account records required for the investigation.

I would appreciate AskGamblers reviewing whether BizBet failed to properly act on my June 3 account closure request and whether the losses incurred after that request should be refunded.

Thank you for your assistance.

Kind regards,

Enkhmaa

Operator: BizBet

Hello,

I have already provided my full complaint details regarding BizBet, including my account closure request, subsequent losses, and all follow-up communications.

However, after completing all the required fields, I receive the message "You cannot create a complaint" and I am unable to submit it.

Could you please help me submit/create the complaint or let me know why I am unable to do so?

Thank you.

The complaint form issue may hopefully be something fairly simple to fix first.

Since you're getting the "You cannot create a complaint" message, please try clearing your browser cookies, using a different browser, or submitting the complaint from another device. These steps can sometimes solve problems with the complaint form.

If none of that works, let us know and we'll try to help you further.

As for the case itself, the June 3 conversation will be very important. If you clearly told the casino that you needed the account closed because you were struggling with gambling or needed to stop gambling, and the account nevertheless remained available afterwards, that is something our complaint team can look into. We would still need to see the exact wording and timeline before drawing any conclusions about the losses or a possible refund.

One small thing as well: please avoid posting your account ID, phone number or other personal account information publicly on the forum. Those details are better kept for the complaint itself.