Non compliance from a casino when requested self exclusion

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SmellySocksπριν από 9 μήνες

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SmellySocks

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πριν από 9 μήνες

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Hi, its now been at least a week since I contacted two casinos operated by the same provider to be self excluded on the basis of gambling addiction and both accounts remain open which has resulted in further losses of around £1000.

I have since emailed them again and still, no action has been taken on their part.

Any advice?

Cheers

Socks

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Radka

SmellySocks

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SmellySocks

πριν από 9 μήνες

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Hello Socks,

I believe that no matter what casinos we are talking about, a properly expressed self-exclusion request mentioning the reason and submitted in accordance with casino rules must be addressed without delay.

Certain casinos have separate or group rules that specify whether a single global request is sufficient.

Without getting into the specifics, I advise you to file a complaint because I do not think anything else will work if those casinos are unable to fulfill your request.

I would, however, also ask someone close to you to change the passwords to your casino and associated email right away in order to keep you out.

Are you going to complain, please?