Hello, I'm sorry to hear that you managed to get into the casino again. I think it would be best if you filed a complaint and had it reviewed by some experts, if that was possible. What do you say ? Anyway, when a player is self-excluded it should be permanent in my opinion and you shouldn't get back into that account.
However, I would also like to introduce you to an initiative we are currently cooperating with.
As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).
BetBlocker is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,200 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods.
Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.
So, take a look at it and maybe you'll find it useful.
If you have anything, feel free to write.
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