Επανενεργοποίηση μετά από μόνιμο αυτοαποκλεισμό

Good morning, my doubt is the following.

I was reactivated after permanent self-exclusion without having requested it. However, the 6-month deadline had elapsed.

Is it possible to remove a self-exclusion without the player requesting it?

Since reactivation is also transversal, I'm trying to understand which site reactivated me, but everyone tells me it was done on another platform. I am registered on the main Italian AAMS sites

Any similar experiences?

Buongiorno, il mio dubbio è il seguente.

Ho avuto la riattivazione dopo autoesclusione permanente senza averne fatto richiesta. I termini dei 6 mesi erano comunque trascorsi.

È consentito rimuovere un autoesclusione senza che il giocatore ne faccia richiesta?

Siccome anche la riattivazione è trasversale sto cercando di capire quale sito mi ha riattivato, ma tutti mi dicono che è stato fatto su altra piattaforma. Sono iscritto ai principali siti aams italiani

Qualche esperienza simile?

Καλημέρα. Μπορώ να ρωτήσω ποιο συγκεκριμένα καζίνο έχει επανενεργοποιήσει τον λογαριασμό σας, παρακαλώ; Κατά τη γνώμη μου, αυτό δεν πρέπει ποτέ να συμβεί εάν έχετε ζητήσει μόνιμο αυτοαποκλεισμό στο καζίνο ή ακόμα και στα αδελφά καζίνο.🤷‍♀️

Εάν πιστεύετε ότι χρειάζεστε την ομάδα παραπόνων μας να παρέμβει, ενημερώστε μας και θα προσπαθήσουμε να σας βοηθήσουμε σε αυτήν την κατάσταση. Θα περιμένουμε την απάντησή σας εδώ.

Good morning Romi, this is exactly the point, I'm not sure who did it.

Let me explain better, having spoken with the assistance of many sites. Everyone agrees on the start date of the self-exclusion (11-15-2021) and its end (September 2022) but everyone tells me that the request was made to another dealer.

Only one site (bwin) told me that they ended their self-exclusion on 05-16-2022 (exactly 6 months after it started) but I don't have proof that it was them and they don't want to send me evidence. The complication is that I no longer access the email address I had associated with the accounts

As I was saying, all other sites agree with the end of self-exclusion in September 2022

I think the first step is to understand (perhaps from adm?) who terminated my self-exclusion, or ask Bwin for a trace of my revocation request which I am sure I did not do though

Thanks again

Buongiorno Romi, il punto è proprio questo, non sono certo di chi sia stato.

Mi spiego meglio, avendo parlato con l'assistenza di molti siti. Tutti concordano sulla data di inizio dell'autoesclusione (15-11-2021) e sulla relativa fine (settembre 2022) ma tutti mi dicono che la richiesta sia stata fatta su altro concessionario.

Solo un sito (bwin) mi ha detto di aver terminato loro lautoesclusione il 16-05-2022 (6 mesi esatti dopo l'inizio) ma non ho le prove siano stati loro e loro non vogliono mandarmi evidenze. La complicazione è che non accedo più alla mail che avevo associata ai conti

Come dicevo, tutti gli altri siti concordano con la fine dell'auotesclusione a settembre 2022

Il primo passo penso sia capire (forse da adm?) chi ha terminato la mia autoesclusione, oppure chiedere a Bwin traccia della mia richiesta di revoca che sono certo però di non aver fatto

Grazie ancora

As far as the Complaints team is concerned, absolutely yes

Per quanto riguarda il team Reclami, assolutamente si

Just for an update, I recovered the email and I have no communication regarding reactivation of the account

Solo per aggiornamento, ho recuperato la mail e non ho nessuna comunicazione di riattivazione del conto

Γεια σας και σας ευχαριστώ για τις δημοσιεύσεις σας.

Αυτή είναι πραγματικά μια ακατάστατη κατάσταση, όπως θα μπορούσα να πω, και λυπάμαι πραγματικά που μπήκατε σε αυτό.

Θα μπορούσατε να προσπαθήσετε να επικοινωνήσετε με το τραμ παραπόνων μας, παρόλο που δεν είμαι σίγουρος ότι θα μπορέσουν να σας βοηθήσουν, για να σας πω την αλήθεια. Δεν θέλω να δώσω ελπίδες, πραγματικά. Προσπαθήστε να στείλετε ένα email στο [email protected] περιγράφοντας το πρόβλημά σας και ελπίζουμε ότι η ομάδα θα μπορέσει να σας βοηθήσει. Ενημερώστε μας, παρακαλώ, πώς περάσατε.🙏

Hi I understand your frustration bro everything will be fine!

Hej jag förstår din frustration bror, allt kommer att bli bra! 

Έχω μια συμβουλή και αυτή είναι εάν απαντήσετε σε έναν συγκεκριμένο παίκτη, μπορείτε να χρησιμοποιήσετε το κουμπί "απάντηση", γιατί θα τον ειδοποιήσει ότι του έχετε απαντήσει και σε ορισμένες περιπτώσεις, εάν η κατάσταση το απαιτεί, μπορείτε να μειώσετε το χρονικό πλαίσιο για η απάντηση. Αλλά όπως είπα αυτό είναι απλώς μια σύσταση. 🙂

Hello, I am asking you to close my casinoguru account. Thanks a lot.

Hei pyydän sinua sulkemaan casinoguru tilini. Kiitos paljon.

Κανένα πρόβλημα. Ο λογαριασμός σας έχει κλείσει οριστικά τώρα. Μείνε καλά.

Ok thanks for the suggestion, now I will know. Sorry :(

Ok tack för förslaget, nu kommer jag att veta. Ledsen :(

Δεν υπάρχει τίποτα για το οποίο να ζητάς συγγνώμη, ήταν απλώς μια ιδέα αν απαντάς σε κάποιον συγκεκριμένο.

Εξάλλου, είχατε ποτέ πρόβλημα με τον αυτο-αποκλεισμό;