Casino Guru Complaint Services

Hi! Is there any point in doing that, given that my initial complaint was denied ?

https://casino.guru/complaints/realspin-casino-player-s-withdrawal-has-been-delayed-1

give it a try maybe they will verify it again

Hello, every rejected or resolved case always includes a corresponding explanation of that outcome. In this case, the unauthorized accesses are sadly beyond our scope. Feel free to check the summary in the complaint. 👈

We are in no position to alter that state of events, I'm sorry.

"Regrettably, we do not handle matters related to cybercrimes. If your possessions have been stolen and subsequently misused, this falls under the jurisdiction of the police, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. Our perspective is that the responsibility for this crime lies with the individual who committed it."

Yeah I accept your response even though you are making so many assumptions about what happened. Thank you.

You are welcome. In my opinion, to explain why we cannot assist, the mediator must use a specific category. That must meet the category mentioned in the publicly shared instructions on how we handle complaints. But Iunderstand your perspective. We can call it differently if you like; the context, however, will remain the same.

I'm sorry.