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Hello everyone! Sent a request on 28/4/2022 to get the KYC verification with all the paperwork/docs needed. Now it's 3/5/2022, do you guys know how long does it take to get verified?
Vulkan Vegas Casino - Player’s struggling to complete the KYC.
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Get in touch with them by chat or email to let them know you submitted the documents.
1
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Nobody is answering to online chat or email. 😑
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Hello,
It may sound silly but have you also checked spam, promo, and trash folders in your email client?
Has your account been blocked or are you able to access it, please? The KYC may be in progress I understand you'd like to be sure. In some cases, the verification process may be quite long, but players should always be informed about the progress or complications.
I find it hard to believe that you could be ignored in such a reputable casino.
I checked open complaints and it seems that a lot of other players struggling with the verification as well, but some of them just overlooked an email saying what docs are missing.
Feel free to check open complaints here - scroll down to the section, please:
https://casino.guru/Vulkan-Vegas-Casino-review#tab=js-tab-reputation
I can see that their live chat is working but because of the personal data protection and policy, I would not get any related response if I ask.
So make sure you have not overlooked any emails and get back to me, please.
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Hi Radka,
Thank you for your response. My account is active with money on it. I didn't receive an email from Support of Vulkan Vegas, no spam, no trash, no other folders. When I am trying to reach somebody in the Online Chat same thing, nobody is answering.
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At online chat just now they answered like this: " I have forwarded your request to our department. Our specialists will try to process your request as soon as possible. It takes from a few hours to several days to verify documents. We will notify you via e-mail when it would be done. " That's all.
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Hello,
it is a good sign I'd say. Live chat can't deal with your request directly, so it's good that people who process the verification will be notified.
I can imagine that you may feel like it's just some sort of automatic reaction they give to the waiting player but it's better than being ignored.
Please be patient, as I said before other players have the same problem now so it will take some time.
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Hello,
Finally they verified and everything is good and now they are rejecting my withdrawal request.. OMG....
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Hi there,
what seems to be the problem now?
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I don't know but this is a non-sense. Why would I play here and deposit money if they are not giving anything back? And no reason for rejection?
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Today they are telling same thing as yesterday. " Thank you for waiting. Your withdrawal was cancelled for technical reasons. It needs to be recreated. "
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Hello,
so you just have to place a new withdrawal request. Can you opt for a different payment option? I can see no point in trying the same payment option over again. In case you need help, feel free to submit a complaint:
https://casino.guru/complaints/create
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I cannot use another payment option, I did a complaint per your link
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Hello,
so our Complaint Team will take it from now. As I already said this casino is a decent one, so I think we should be able to help you. Let's what will be the casino's reaction.
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Hopefully you guys will help with this. Thank you.
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We have to wait a bit, for now, I'm afraid.
Please keep an eye on your complaint in case our team will need some updates.
