7bit casino can’t verify account to withdraw

its literally impossible to verify proof of deposit they want your name date time and amount in one photo which my bank and Apple Pay which I paid through doesn’t show all of those details, I was on chat with a worker and she couldn’t answer me where I could find this information and just kept asking me to provide the details. Feels like a scam to get people to put real money in with no way of getting there return

I feel you. This is a widespread issue when customer support agents are trained to ask a specific document, but they just refuse to admit the fact that players are unable to provide it. It doesn't mean that when the bank A has it, the others have exactly the same.

I suppose submitting a complaint through our website is your best bet since they refuse to listen and offer alternatives. They could even schedule a call with you where you could show them everything they need on a video, but that would be too complicated for them I guess.

Hello. Here is the requested information regarding my case against 7Bit Casino:

Verification status: The casino has NOT requested any documents, ID, or KYC from me. They are delaying my payout without asking for any verification.

Current situation: My crypto withdrawal is stuck in "processing/review" status. The live support provided only automated template replies about "double-checking winnings" and explicitly told me to "keep enjoying the games" while waiting.

Website block: After I started demanding my money, they completely blocked my access to the casino website. I can no longer log in.

Please contact the casino management directly to force them to release my funds. My casino account email is: [email protected]. id 5405324

I see you are in a quite unpleasant situation.

So you are saying that the casino has blocked access to your account, correct?

I would like to know how long you have been waiting for your withdrawal, because you didn’t mention that in your message.

When the casino mentions "double checking winnings", it is often related to bonus terms or a review of gameplay. Did you play here using a bonus, or was it purely from real-money deposits without any bonus?