What can a player do when the casino, ADR providers, regulator and game provider do not respond? (σελίδα 3)

Hi, yeah I’ve done that. I only seen that you did it just before me and wouldn’t have had an update by now. It’s absolutely crazy they are allowed to do this. They paid me £3000 in withdrawals then told me I’d breached terms which I didn’t. Do you know much about the process of the ADR? Thanks

Sure, I have unfortunately had multiple separate disputes with BlindLuck as well.

In my case, there have been 2 or 3 separate situations where BlindLuck confiscated my balance/winnings, including amounts of €960.19 and €1,567.15, as well as another disputed amount.

What makes my situation even more concerning is that BlindLuck has never successfully paid out a single withdrawal to me. Every time I reached the point of withdrawing my winnings, there was suddenly an issue and they gave a reason for refusing or confiscating the funds.

I have repeatedly asked them to provide clear and specific evidence supporting their accusations and the confiscations, but in my opinion they have never provided sufficient evidence to justify taking the money.

I have therefore started an official ADR case against BlindLuck through CADRE, which is one of the ADR providers approved under the Anjouan framework. That case is currently ongoing, so I cannot say yet what the final outcome will be.

If you are having similar problems with BlindLuck, I strongly recommend keeping everything: emails, withdrawal records, screenshots of your balance, transaction history, their explanations for confiscating the funds, and the relevant terms and conditions. This can become very important if you also decide to take the matter to ADR.

It is interesting to hear that they actually paid you £3,000 in withdrawals before later accusing you of breaching their terms, because my experience has been different — they have never paid me any withdrawal at all.