SlimKing Casino – Unable to Withdraw €1,400 Due to Repeated Bank Statement Verification Rejections

I am currently unable to withdraw €1,400 from my SlimKing account due to an ongoing bank statement verification issue.

For several days, I have been trying to resolve this with customer support, and we have already exchanged 46 emails without reaching a solution.

The issue is that I made deposits using two different bank accounts, both registered under my name. Initially, I was instructed to upload the statement from the first bank and wait for them to reopen the verification section so I could upload the second one. However, both documents were rejected.

I also tried combining the two official bank statements into a single PDF, but this was rejected because the documents had been merged and were therefore considered modified.

Despite repeatedly asking which specific transactions are missing or why my documents are being rejected, I have received no clear explanation or practical solution.

I have successfully completed all previous verification steps, and both bank accounts belong to me. The only issue appears to be that I used two different banks to make deposits.

I am extremely disappointed with the customer support and the lack of meaningful assistance after 46 emails.

Could Casino Guru please help me resolve this verification issue and access my funds? 

thank you in advance

Oh my, this is a very unpleasant situation. From what you’ve described, it sounds like you’ve done what you can to verify both bank accounts, but the casino rejected the documents without explaining what you should do next. Going back and forth over four to six emails without getting a clear answer must be frustrating. I hear you.

How long have you been trying to complete the verification? I’m asking because we allow casinos 14 full days to resolve these issues before our complaint team intervenes. I know that’s probably not what you wanted to hear, but I’d rather be clear about it from the start.

Still, you’re welcome to submit a complaint now using the link: https://casino.guru/complaints/create

Please describe what happened and include the relevant dates, screenshots and emails. If the issue remains unresolved after those initial 14 days, our team can assess the next steps.

I also found a casino review on our website under the same name. Could you please check it and confirm whether that’s the casino we’re discussing?

https://casino.guru/slim-king-casino-review

Hello! Thank you very much for your support and time! Issue is solved!

it was slim king casino

thank you again

xx

Hey, what wonderful news! Thank you very much for letting me know! 🙌👍