Ask the Casino Guru team (σελίδα 10)

Even though I'm not sure who you're thanking here, I can help you with those free games.

Please follow this link, and you will find all the free games available for you on our website. Feel also free to use the VPN if you wish.

Let us know if you like them.

Hi Daniel, I have not any communication with Jozef Zubrik for 4 weeks. Can you shed any light on this. Is he ok cos I know he had some health issues a while back or any other reason for no replies

Hi, I wrote to him and said he'd get back to you. It shouldn't be a problem but if you don't get a reply, please let me know and I'll contact him again.🙂

Hello, I was referring to your team who helped get my casino winnings. I was also wondering if you help get non-casino sites to pay what you win. I have been trying for well over a year to get my $100.00 win. I've contacted them numerous times and they do not respond. That was what I meant by non paying games.

Again, I so appreciate your team and the service you provide.

In that case, thank you as well for choosing us.

Unfortunately, we can help only with online casinos, whenever possible, you know.

What site do you have in mind, though?

Hello,

It's called "Easy Wall". I won $100.00 in April 2023. I've got proof and I've contacted numerous times and no contact from them ever. I was supposedly #1665 in queue and it's is supposed to update every minute according to them. On Nov. 29, 2024 it shows "Network Failure".. I once again contacted them again and it suddenly popped up to 50 queue position and right now, today 05/01/2025, it is at 48. I have pictures with dates! I don't understand how they can get away with this unless everyone just gives up. Not me! Teresa

I hope then that you will receive your money if you are now more in the front of that queue. Please let us know about how it goes.

Will do!

So the queue has not moved. No response from all my emails. I'm just going to let it go.

I'm now heading over to ask for help with a Casino again.

This just doesn't seem to get any easier for me. I can win I just can't collect! Lol

And what about a complaint? Wouldn't you try it?

Our complaint team could help, perhaps. What is the casino called, please?

Thanks but it's not a casino, it's a game site

Ooh, alright. If it's so, unfortunately, we are unable to do anything.

So, do you play there with real money? How do you know if it's safe, though?

I don't play there anymore.

When I was I didn't really think about it being safe!

Is there a review for casino.click sweeps casino on your site? Not able to find anything but interested in their trust rating

Hello, these casinos are not visible at the moment on our site. 🙂

But in our system it looks like casino has pretty good safety index.

At least that's what is estimated so far.

Why you asking? Wanna play there? 😀

Γεια σας, θα ήθελα να υποβάλω καταγγελία στην Capospin. Ωστόσο, δεν μπορώ να βρω το καζίνο ως επιλογή για να υποβάλω καταγγελία.

Hey.

Our data team has the review of this casino almost ready, and hopefully soon it will be published.

There is no problem filing a complaint, though. All you need to do when submitting it is to choose the option that the casino is not on the list or even submit it for any casino on the list and explain in the text to which casino exactly it belongs. We will then fix it as it should be; don't worry at all.

Please inform us about how it goes, for sure.

Καλησπέρα, το Betonred Casino España εκμεταλλεύτηκε τον εθισμό μου στον τζόγο, επιτρέποντάς μου να κάνω καταθέσεις παρόλο που έχω νομικά αναφερθεί από την Επιτροπή Τυχερών Παιχνιδιών της χώρας μου. Πριν υποβάλω αίτηση για τις καταθέσεις μου, ρώτησα τον χειριστή συνομιλίας αν λειτουργεί με άδεια στην Ισπανία και απάντησαν ναι. Προχώρησα στην υποβολή αίτησης και στη συνέχεια με διέγραψαν αυτόματα και ζήτησαν συγγνώμη για την έλλειψη συντονισμού με την πολιτική της εταιρείας. Μου είπαν ότι θα απαντήσουν μέσω email. Τέλος πάντων, έχω όλα τα στιγμιότυπα οθόνης και μου λένε ότι δεν πληρώ τις προϋποθέσεις επιστροφής χρημάτων. Τι μπορώ να κάνω;

I'm sorry, but we don't have any Betonred Espana in our database, as I can see, and the one we have doesn't accept Spanish players, actually.

Could you perhaps post the URL for us so we can have a look at that? 🤔

Nope. Now at 45. They don't want to pay out. I'm just checking a couple times a month now.