Rocket pot owe 190k

Αρχάριος

πριν από 1 έτος

ΑρχικήΜετάφραση

Rocket pot owe me 190k , I’ve been using there site for 12 months deposited 72 times , I had a big win won 190k tried withdrawing some funds and they asked for ID once was handed over they said I’m banned from playing there site as I’m from the uk and now have blocked me , does anyone no the next step to take to deal with this yes I get I shouldn’t of been playing as I was from the uk ,but they’ve took thousands of me the last 12 months without asking for any id as soon as I win big they wanna see documents, It was a uk streamer promoting them to the uk people that lead me to there website it’s a disgrace I have all the evidence as in all transactions for the last 12 months have the winning balance and the withdrawals I tried to make

Magda

Social Media & Community Specialist

πριν από 1 έτος

ΑρχικήΜετάφραση

Hello dannybarter1, this is not a pleasant situation at all. Haven't you make even a little research before starting playing? I understand that you followed the video stream. Maybe even I wouldn't have thought of it at that moment. 🤔 We repeat here on our Forum several times to the players that before they start playing they should get familiar with T&C of the casino and to know if their country is restricted or not.

file

As you can see here, casino has very bad reputation by Casino Guru rating. 🙁 I see you have already submitted the complaint, which was a good step👍. Let's see now if our complaint team will be able to help you. I wish you a good luck.

Αρχάριος

πριν από 1 έτος

ΑρχικήΜετάφραση

Yes I no it’s terrible the streamers from the uk tell you if you want to gamble use rocket pot and type in there affiliate code which I did a year ago , these guys are promoting this website to the uk audience every day , and when I complained to the streamer he said well I know loads of people from the uk that have been payed by Rocketpot and dismissed my complaint

Αρχάριος

πριν από 1 έτος

ΑρχικήΜετάφραση

What makes me laugh is these guys are from the uk playing on this platform and there obviously getting paid

Προχωρημένος αρχάριος

πριν από 1 έτος

ΑρχικήΜετάφραση

Καλημέρα, αφού ακολουθώ τον γκουρού του καζίνο, επιλέγω μόνο τις σκέψεις τους και ήμουν τυχερός που με βοήθησαν αυτοί οι κύριοι να ανακτήσω ένα κέρδος από τα φεγγάρια του καζίνο που μου αρνήθηκαν, ευχαριστώ

Αυτόματη μετάφραση:

Social Media & Community Specialist

πριν από 1 έτος

ΑρχικήΜετάφραση

πριν από 1 έτος

ΑρχικήΜετάφραση

I just want to mention that every streamer that offers an affiliate link simply wants anybody to use this link and register in the casinos, meaning - it's a hell of an advertisement. Keep that in mind every time you're watching streams, please.

I'm sure there are honest streamers out there as well, they usually place reasonable stakes and their balance is not sky-high day after day. 🤔

I hope the complaint will get resolved soon but would be good to check every casino in advance, don't have to check it here, just check it somewhere. 🙂

Αρχάριος

πριν από 1 έτος

ΑρχικήΜετάφραση

Is there any legal route I can take as 190,000 is a lot of money to lose out on

Social Media & Community Specialist

πριν από 1 έτος

ΑρχικήΜετάφραση

For now, I would wait for the complaint to reach some decision. It's too soon for such debate, I guess.

Try to be patient, please.

Προχωρημένος αρχάριος

πριν από 1 έτος

ΑρχικήΜετάφραση

Υπομονή φυσικά, όταν πρέπει να πληρώσουν ακόμη και πάνω από 1000 ευρώ, κάνουν πολύ δρόμο προσπαθώντας να σε εξαπατήσουν ακόμα και στην υπομονή

Αυτόματη μετάφραση:

Αρχάριος

πριν από 1 έτος

ΑρχικήΜετάφραση

file file

they offered to pay the balance of $0.43 so I don’t no where my money has disappeared to

Social Media & Community Specialist

πριν από 1 έτος

ΑρχικήΜετάφραση

Αυτόματη μετάφραση:

πριν από 1 έτος

ΑρχικήΜετάφραση

Hello,

I'm sure that you are not going to like what I am about to say, still, especially in cases where the player asks for higher sums, the casino is obliged to ensure that winnings have been accumulated according to all rules, hence it's quite usual that additional security check is triggered.

I totally understand that from your point of view, it seems more like an unnecessary delay. It's hard to find where the time needed for all procedures is reasonable and when the casino is probably stalling the withdrawal.

I hope that we will be able to help dannybarter1, of course.

Social Media & Community Specialist