Kazeeno.com Withdrawal problem

I made two withdrawals from this casino on October 17th and October 18th. Today is Thursday, October 22nd, and I still haven’t received any information about the status of my withdrawals.

When I try to contact them via live chat, I’m talking to a bot. I also emailed them, but they only replied after two days, and it was another bot response.

Honestly, I have no idea what to do to get my money back.

If anyone knows anything about this casino, has had a similar experience, and eventually managed to get their money, I’d really appreciate it if you could share your experience with me.

Based on what you have described, you have only been waiting for a few days, so I would not be too worried yet. I understand that receiving no useful information about your withdrawals is frustrating, especially when you only get automated replies.

We usually allow casinos up to 14 days to process a withdrawal. Delays can sometimes be caused by a withdrawal queue, the payment processor, or a third-party payment provider, and the casino may not have a new update to provide every day. For now, patience is probably your best option.

If the status of your withdrawals does not change and you still receive no proper explanation as you approach the 14-day mark, please let us know. You can then submit a complaint, and our team will try to investigate what is happening.

Εντάξει τότε θα περιμένω ευχαριστώ για την απάντηση

Σχετικά με τις αναλήψεις που έκανα από τις δύο μέχρι τώρα έχω πάρει μόνο τη μία μου τα βάλανε τα λεφτά μετά από πέντε μέρες

Όσο αφορά την δεύτερη ανάληψη σήμερα είναι η 10η μέρα και δεν έχω πάρει τα λεφτά

Και φυσικά η υποστήριξη πελατών συνεχίζει να είναι bot

Και στα mail καμία απολύτως απάντηση

Hello, I’m glad at least one of the withdrawals has reached you, but I understand that’s only part of the problem solved. Waiting ten days for the second one, with no replies to your emails and the same unhelpful responses from support, must be frustrating.

Does the second withdrawal show as pending or maybe completed in your casino account? It would help to know whether the casino is still processing it.

Thank you for keeping us updated. I really hope the rest follows soon.

Η δεύτερη ανάληψη βρίσκεται σε επεξεργασία

ετσι γράφει

Πόσο καιρό μπορεί να διαρκέσει η κατάσταση εκκρεμότητας;

Δεν ξέρω εγώ σήμερα φτάνω στις 10 μέρες

Περιμένεις 10 μέρες;

Ναι

Και δεν τα έχω πάρει ακόμα τα λεφτά

Όλα πήγαιναν ομαλά για έναν ολόκληρο μήνα, αλλά τώρα, την τελευταία εβδομάδα, δεν συμβαίνει τίποτα.

Τι εννοείς δεν κατάλαβα

Οι πληρωμές έγιναν χωρίς πρόβλημα και τώρα αξίζει τον κόπο.

Πόσες μέρες περιμένεις να πληρωθείς

Ή αν τα έχεις πάρει πόσο ήταν το μεγαλύτερο διάστημα;

Πληρωνόταν κάθε δεύτερη μέρα, τώρα περιμένω την τρίτη μέρα

Εγώ την πρώτη ανάληψη την πληρώθηκα σε πέντε μέρες

Τώρα είμαι στη δεύτερη ανάληψη και δεν τα έχω πάρει 10 μέρες τώρα περιμένω

Thank you for the update. We will see whether your money arrives soon. You have now been waiting for ten days, and I have already mentioned the 14-day timeframe we normally allow casinos to process withdrawals.

If you are approaching the end of this week, around Friday and nothing has changed, I would consider submitting a complaint with us.

The casino may simply be experiencing a general delay, as I can see that another player is reporting a similar issue. Therefore, it may not be limited to your withdrawal alone. Hopefully, both of you will receive your money as soon as possible.

Ευχαριστώ για την βοήθεια

θα ήθελα να προσθέσω όμως κάτι ακόμα συνήθως όταν μου απαντάνε μου λένε συνεχώς ότι οι λογαριασμοί που είναι πιο ενεργή δηλαδή αυτοί που παίζουν ταυτόχρονα έχουν καλύτερη επίλυση στις αναλήψεις σαν να μου λέει ότι παίξε και θα τα πάρεις τα λεφτά αυτό είναι ό,τι χειρότερο έχω δει

Μου ακύρωσαν την ανάληψη και μου γράψανε ότι κάτι έγινε με την τράπεζα 

είχα επιλέξει την Revolute

και έκανα πάλι νέα ανάληψη σε άλλη τράπεζα

Eurobank

That may be true in some cases. If a casino has a VIP program, players who play more and reach a higher VIP level may receive higher withdrawal limits or priority processing.

However, I would not recommend playing more just to obtain those benefits, as you could lose the money you are currently trying to withdraw. It would be safer to wait for the payout instead of risking the balance.

Regarding the withdrawal that was canceled again, I can see that you have now requested it through Revolut, so we will see what happens. If this withdrawal is also canceled, I would recommend submitting a complaint with us, as repeated cancellations would not seem normal.

I would also contact Revolut directly, especially if the casino claims that the problem may be with your bank or on your side. This could help you confirm whether there is actually an issue and understand how to deal with it in the future.