How long till my complaint gets reviewed ?

Hello guys just wondering what the exact waiting time for a complaint to be reviewed ? thanks

I cannot provide an exact timeframe for when your complaint will either be opened or rejected after review. Our team is doing everything possible to process complaints as quickly as possible.

Sometimes the review is completed almost immediately, while in other cases it may take one or two days. It mainly depends on how many complaints the team is currently handling.

You do not need to worry that your complaint will be overlooked. Our team will review it and you will receive a response regardless of the outcome.

Please remain a little more patient for now. I hope the review will be completed as soon as possible.🙂

I don't understand why is it rejected ?

According to our team, your case concerns sports betting, which unfortunately falls outside the scope of the disputes we handle. We deal with casino games, table games, and similar matters, but not sports betting, as we do not have specialists in that field. That is why your complaint was closed.

My account is suspended cause they rejected my whole 4 level enchanced kyc i've done and after i've won 3 parlays on sport betting , but thats not the case here , they closed my account afterwards and dont want to communicate anymore at all. i need someone's help here . this is just not fair they are stealing my hard earned money here ( i was already level 4 enchanced verified on the website even before the betting started )

Hey, it’s perfectly understandable that this situation feels unfair to you. As Jaro explained, though, we’re not in a position to help with sports betting complaints. However, AskGamblers accepts them, and LCB may also be able to help. I think it’s worth trying.

Askgamblers told me to apply to cadre.online and i did , 15 days ago still not received an email back from them

I understand. However, you will probably need to wait. If AskGamblers referred you to CADRE Online, they may not have many other options available to help resolve the situation.

I know that waiting can be frustrating, but patience will likely be necessary in this case. Do you still have an open complaint with AskGamblers, or did they simply refer you elsewhere and close the matter? If the complaint is still open, you may be able to update them about whether you received a response or are still waiting.