How to fight to get the funds

πριν από 1 έτος από pavan88

3567 προβολές 8 απαντήσεις |

Προσθήκη ανάρτησης

pavan88

Αρχάριος

πριν από 1 έτος

ΑρχικήΜετάφραση

My funds more than 11 lakhs are locked in FUN88, I am an indian player. What are the ways to processed them legally

Έγινε επεξεργασία από τον συντάκτη πριν από 1 έτος

Radka

pavan88

Social Media & Community Specialist

pavan88

πριν από 1 έτος

ΑρχικήΜετάφραση

Hello,

firstly calm down and check your complaint regularly, please.

I could not find whether you played with bonuses or not, can you answer Kristina, please? It's important, just visit your complaint and let her know, please.

Thank you.

pavan88

Radka

Αρχάριος

Radka

πριν από 1 έτος

ΑρχικήΜετάφραση

Hi Radka,

When my account is locked there is no active bonus in my account.

Radka

pavan88

Social Media & Community Specialist

pavan88

πριν από 1 έτος

ΑρχικήΜετάφραση

Hello, and thank you.

Now, kindly allow Kristina some time to go through the situation, I'll wait for some update.

If I may guess your account may be under some additional security check, so let's see.

pavan88

Αρχάριος

πριν από 1 έτος

ΑρχικήΜετάφραση

Sure.

I got an update from FUN88 my account is locked permanently and they said my deposit's are not going to be refunded.

My Account verified 10 days before.

So, after 10 days i have done the additional deposit's to the account and i have completed the 1 time turnover with the whole amount after that i have placed one withdrawal request then they have locked my account.

After locking the account second time also i have submitted all the document's and my document's verified.

I have received an email saying My documents are verified and will take a decision on releasing my account.

Finlay they have blocked my account and total funds in the account.

Έγινε επεξεργασία από τον συντάκτη πριν από 1 έτος

Daniel

pavan88

Head of Community & Social Media

pavan88

πριν από 1 έτος

ΑρχικήΜετάφραση

I can see your complaint remains open so that's the best place to deal with it. It's quite strange to hear they verified your account and then they blocked it without telling you the reason.

pavan88

Αρχάριος

πριν από 1 έτος

ΑρχικήΜετάφραση

Hi Daniel,

My Account is verified 10 days back and I have received a confirmation email also for the same.

After depositing the additional funds again they locked my account and second time i have submitted all the documents and they have verified my KYC documents second time also. But, they have not released my account and my funds.

Kindly check the attached email communications.

file file