Casino: Kings.game
Username / Display Name: MEGA500
Account ID: US-4054-2291
VIP Level: Level 129 — MASTER
1. My Account Had Already Been KYC Verified
Before I started playing on Kings.game, I completed the KYC verification process at the beginning of July 2026.
My verification was successfully completed, and I received the following confirmation:
"KYC Completed — Your identity has been verified."
I only started playing at the casino after my account had been successfully verified.
After that, I played regularly, and my balance increased to approximately $4,000.
2. Withdrawal Request and Additional Verification
On September 19, 2026, I decided to withdraw part of my balance.
After submitting my withdrawal request, I received an email informing me that another account verification was required:
Verification required
Reason:
Account verification required
The email also clearly stated:
"Verification usually takes 24 hours after submission."
I immediately submitted all the documents requested for this additional and more advanced verification.
3. More Than 48 Hours Without Resolution
After submitting all the requested documents, more than 48 hours passed without my verification being completed.
My withdrawal remained blocked, and I was still unable to access my funds.
Since the casino's own email stated that verification usually takes 24 hours, I contacted live support after that timeframe had passed to request an explanation and an update regarding my account.
4. Customer Support Could Not Provide a Specific Timeframe
The live support agent informed me that the verification could take an unspecified amount of time.
However, I was not provided with a specific timeframe for completion, nor was I given a clear explanation as to why the verification was taking longer than the timeframe indicated in the official email.
As a result, I had no clear information regarding when I would be able to access my funds.
5. Communication With My VIP Manager
I also contacted my VIP manager, Emily, who had introduced herself as my personal VIP assistant at Kings.game.
She had previously explained that I could contact her directly regarding payment issues, technical problems, and bonuses.
She later told me:
"At the moment, your account is under verification. As soon as I receive a response from our security team, I’ll let you know. Unfortunately, I can’t give you an exact timeframe for when the verification will be completed, but I’m doing everything I can to make sure it’s done as quickly as possible."
This confirms that I still have not been provided with a specific timeframe for completion of the verification.
This concerns me because the official verification email I received clearly stated:
"Verification usually takes 24 hours after submission."
I therefore requested clarification regarding the extended timeframe, but my withdrawal remains blocked.
My account had already been successfully KYC verified in July 2026, before I started playing;
I received confirmation that my identity had been verified;
I subsequently played on the platform and accumulated a balance of approximately $4,000;
I requested a withdrawal on September 19, 2026;
The casino then asked me to complete an additional verification;
I immediately provided all the requested documents;
The official email stated that verification usually takes 24 hours;
More than 48 hours passed without the verification being completed;
Live support was unable to provide me with a specific timeframe;
My VIP manager also confirmed that she could not provide me with a specific timeframe for completion of the verification.
