Account locked at Yukon after winning over $5000

I've been locked out of Yukon Gold while waiting for over $5000 to be withdrawn and deposited.

I suspect this arose because I previously complained to a chat agent about the odds of a specific game when at the Zodiac casino. When they asked me what I wanted to do, I said block me. When prompted in an email, I said self exclude.

But that was for Zodiac and I did not realize that they were affiliated with Yukon.

After the Zodiac self exclude I signed up at Yukon with the same KYC details and played for a week, and won over $5000. During the time, Yukon kept sending me promotions, free spins, Platinum status etc.

Right up to when they locked my account about 5 days after I initiated a withdrawal of my funds.

Out of curiosity during this week I saw that my access to Zodiac remained open in terms of accessing bonuses. It said I couldn't deposit but I could play.

So what does this all mean?

1. I self excluded from Zodiac after complaining about odds on a game
2. I signed up at Yukon Gold, winning over $5000.
3. Now Yukon has locked my account and directed me to Risk Management

Seems like they are trying to retroactively impose self exclusion at Yukon AFTER I won.

May I ask if you have self-excluded yourself due to gambling issues, though?

Also, have you checked the terms of the Zodiac casino to find out if self-excluding yourself there it applys also to their other brands?

It should all be written there, I believe.

Anyway, perhaps our complaint team could have a look at your case and hopefully help you out, so please file a complaint here and explain the situation well.

Please let us know how you decide.