πριν από 5 μήνες
That's a shame and quite sad. I thought it would just be some maintenance.
But from what I saw, you marked the complaint as resolved. Did you get your money?
NationalBet KYC Concerns (σελίδα 3)
πριν από 5 μήνες
I desperately need some help, for over a week now Nationalbet have been holding my withdrawal. I have a large amount of money which is owed to me. I know all about their sister companies etc but I’m trying to do things fairly and give them an opportunity to put things right. They have not been helpful at all even though my account had been fully verified and I have withdrawn money in the past which has got to my bank account. I have screenshot evidence of all conversations and even my balance and pending withdrawal which they haven’t paid out, they kept saying my withdrawal is being processed but nothing comes of it. This really is unfair and very upsetting and I need this resolved and money transferred to me as it’s mine.
πριν από 5 μήνες
Hi, it was definitely a good move to file a complaint when I saw the latest news that the casino was going to close.
Our team will try to help you with your situation.
However, regarding the withdrawal, did the casino tell you why you haven't received it yet? How quickly did the money arrive in the past when you requested a withdrawal?
I hope that even in this situation, the casino will act responsibly and pay the players their money.
Feel free to update me if you have any news.
πριν από 5 μήνες
Hi, it was definitely a good move to file a complaint when I saw the latest news that the casino was going to close.
Our team will try to help you with your situation.
However, regarding the withdrawal, did the casino tell you why you haven't received it yet? How quickly did the money arrive in the past when you requested a withdrawal?
I hope that even in this situation, the casino will act responsibly and pay the players their money.
Feel free to update me if you have any news.
πριν από 5 μήνες
Hi, thanks for your reply. Last time was over a week but that was because they were asking for all sorts of ID documents then eventually my withdrawal went from pending to approved. This time round it had been sat pending for 7 days and they kept saying your withdrawal is being processed now and you will be updated. We are now on the 9th day, I’m really hoping they act responsibly too and pay out what’s owed as it’s only fair.
πριν από 5 μήνες
Did they email you to say they were going to transfer the money or did you just see it in your bank account?
πριν από 5 μήνες
Hi, thanks for your reply. Last time was over a week but that was because they were asking for all sorts of ID documents then eventually my withdrawal went from pending to approved. This time round it had been sat pending for 7 days and they kept saying your withdrawal is being processed now and you will be updated. We are now on the 9th day, I’m really hoping they act responsibly too and pay out what’s owed as it’s only fair.
πριν από 5 μήνες
Okay, so when another player got the money, I believe it will be the same for you.
We'll wait a little longer and find out what happens next.🙂
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