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Check out Player’s Horizon, our Casino Guru podcast with AI hosts Mike and Nate about real casino complaints.
In each episode, they look at real complaints from the Casino Guru Complaint Resolution Center and explain what happened, why it matters, and what players can learn from it.
In the latest episode, they discuss a €500 withdrawal dispute in which the same 5x bonus cashout rule was applied twice. Later, they discuss how the Casino Guru Complaint Resolution Center resolved the issue and what the result was.
Have you ever seen a bonus cap applied more than once?
Listen to the full episode here
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