Hi everyone,
First of all, sorry if I'm creating a duplicate thread or posting in the wrong section.
I'm having a problem withdrawing money from this stupid casino. I deposited 400 CHF and placed sports bets. I ended up winning 1,500 CHF.
I requested three withdrawals of 500 CHF each. Their daily withdrawal limit is 500 CHF, and they allow up to three active withdrawal requests at the same time, so I didn't break any of their rules. The withdrawals were requested on May 28, 29, and 30.
After waiting several days without any change in status, I started looking into it more closely, and now I'm convinced that I won't be able to get my money without some help.
Whenever I ask about my withdrawals, I get the same canned response saying that there is a delay caused by the payment provider. However, that's clearly not the case because the withdrawals haven't even been processed by the casino yet.
The next day I get another response saying that due to a high number of withdrawal requests, they are experiencing delays, but that my money is completely safe and I have nothing to worry about.
I understand delays, but this is getting ridiculous. Today is June 12, and the status of all three withdrawals is still unchanged.
What can I do? Every time I contact support, I receive the same copy-and-paste replies.
My account is not verified. I can't upload any documents through my profile, and whenever I ask about verification, they tell me that my account does not currently require verification.
I'd really appreciate any advice. Do I still have a chance of getting my money, or should I accept that the 1,500 CHF is gone for good?
