Επιστροφή χρημάτων από το καζίνο rooli1 λόγω παραβίασης των κανονισμών περί εθισμού στον τζόγο

Καλησπέρα,

Έχω υποβάλει καταγγελία κατά του Rooli.

Δυστυχώς, πολλοί παίκτες έχουν αναπτύξει ένα αίσθημα δυσαρέσκειας και εκμετάλλευσης· θα ήθελα να σας μιλήσω γι' αυτό.

You’re welcome to share your experience here. What happened with Rooli that led you to request a refund?

From the thread title, it sounds like your concern involves self-exclusion. When did you ask the casino to close your account, and did you explicitly tell them you were struggling with gambling addiction? Were you still able to deposit and play after that request, and is the account closed now?

Since you’ve already submitted a complaint, our complaints team will ask for any details they need when reviewing it. Here on the forum, you can also explain what happened and how the casino responded, so other players can understand your experience. Please keep personal information out of anything you share publicly.🙂

Στις 14 Ιουλίου 2026, έστειλα ένα email ζητώντας τη διαγραφή του λογαριασμού μου λόγω εθισμού στον τζόγο. Ο διευθυντής μου επιβεβαίωσε στη συνέχεια ότι είχε λάβει το email μου και ότι θα το εξέταζε αργότερα.

Είπε ότι θα σεβόταν την απόφασή μου, αλλά θα έπρεπε πρώτα να το δοκιμάσω με το μπόνους που μου είχε πιστώσει.

Αυτό συνεχίστηκε μέχρι τις 5 Οκτωβρίου 2026, όταν ο λογαριασμός μου τελικά μπλοκαρίστηκε μέσω συνομιλίας μετά από εβδομαδιαία ερωτήματα.

Από τις 14 Ιουλίου 2026, έχω χάσει πάνω από 33.000 €, τα οποία διεκδικώ πίσω λόγω παραβίασης του νόμου περί προστασίας των παικτών.

Offering you a bonus to continue playing after you explicitly disclosed gambling addiction is particularly concerning. If your manager acknowledged that request on July 14 but the account remained accessible until October 5 despite repeated reminders, that is an important part of your complaint.

I’m sorry you’ve been dealing with this and such substantial losses. Your complaint has already been submitted, so the team will assess the communications and the timeline before determining whether a refund is justified. I can’t promise an outcome, but the original request and the manager’s response are central to understanding what happened.

Has Rooli responded specifically to your refund request, or have they only confirmed the account closure?

Now that the account is blocked, protecting yourself from further gambling harm matters too. Blocking software such as BetBlocker and support through Gambling Therapy could help alongside the casino closure while your complaint is being assessed.