Good day to you too.
Sure, let's look at it together. First and foremost, it is important to distinguish between a complaint and a casino review.
The complaint has a timer, and the mediator or first-response mediator addresses it based on its complexity. I would not recommend comparing different complaints. What remains constant is that each party has seven days to respond; the complaint timer should reveal more.
A user review submitted against the same casino about which you are complaining is accepted; however, we will wait for the complaint to be resolved before we begin reviewing it. User reviews against other casinos without complaints can be resolved at any time.
We intend to send each player appropriate updates via email to explain this.
So, from my perspective, things are moving forward, and there is no reason to be concerned; however, please feel free to ask any further questions.
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