Betmaster.bet closed account without reason

πριν από 1 έτος από matejllazar

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matejllazar

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Please help me.

I paid €150 at Betmaster.bet and received another €150 bonus, the bonus was used and the funds were transferred to the main account. I reached €560 and wanted to pay, but the payment is via a Paysafe account, so they can't pay to that account, that's what they said... Make a new payment via Skrill and they will transfer it so I can go there, I waited a few days and sent all possible information about myself and then they suddenly closed my account for no specific reason. I didn't do anything wrong, not did I play the same pairs as here in other bookmakers.

Matej Lazar

Daniel

matejllazar

Head of Community & Social Media

matejllazar

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Hi Matej, I'm sorry to hear about the negative experience you had there. What I consider really suspicious is the fact that they made you to make another deposit and then they closed the account. I don't really like that approach. If they had any suspicion, they shouldn't ask you to make another deposit.

Feel free to submit a complaint here and we'll try to help you.

matejllazar

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Hi Daniel,

It's about stealing my hard earned money, I didn't do anything wrong, cheat or try to cheat. Sad.

Thank you very much, whatever the outcome, with you at least I have some chance and thank you again.

Matej

Jaro

matejllazar

Forum and Reviews Administrator

matejllazar

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You're welcome, we'll be happy to help if we can. If you feel that nothing wrong has happened on your side, then I think that filing a complaint was the right thing to do.

Anyway, let's see where our team gets to and how the whole situation eventually turns out. I'll keep my fingers crossed for you. If you have any new information, be sure to let us know.

I'll be waiting. 🙂

matejllazar

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However it ends, thank you very much. I didn't think that someone in this century could just confiscate money like that, incredible. Thank you Jaro.

Jaro

matejllazar

Forum and Reviews Administrator

matejllazar

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Let's see if the casino comes up with an answer as to why this happened. I hope so and everything will be resolved fairly. In the meantime, we will wait to see if you have any new information, alternatively, to develop the complaint. Fingers crossed. 🤞☘️

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