withdrawl dramas happening

the lucky Hills site has been refusing to pay me my 180 dollars. they say i need south australia proof of age cars.

when I signed up I had a new proof of age card ive since lost it however I do have a photo on my phone. which I sent them and they won't accept.

dude I need some help hey these dickheads just will not do the right thing.

Hello,

I understand it must feel weird, but showing a photo of your official document might not be enough. Imagine that the casino needs you to hold the proof of age in a selfie. It's not harassment; it's a reasonable request to prove you have the document and are the same person registered at the casino. The verification KYC is called "Know Your Customer" I guess it fits.

If you lost it, don't worry, though; I believe you should have some sort of official confirmation that the document has been lost and some temporary documents. Is that so?

Hey listen I broke my phone with these details and only now am I able to recall Ur sites name to follow up. I'm really stressed out I had two separate sites to talk about 1st and most important is a sites called lucky Hills I've got 180 dollars they won't let me withdraw cause I don't have south Australian I'd although they took my cash from my own account and I want em to put it back in my account.

Do u think u could help

Well, I'm sorry to hear that, but I fear that our capability to help the players means that they may provide evidence. However, it always depends on concrete circumstances.

So, you're welcome to give it a try using the complaint feature. It is free, hence I guess it is worth a shot:

https://casino.guru/complaints/create

Don't hesitate, please.

Low payouts and long time between wins not one feature for the ,$200 investment is a major disappointment for my ego at least once in a while I think it was going to happen but it was no

Sad indeed.😕

Are you talking about the same casino as the previous player?

Which slots did you play that weren't lucky for you? What bet did you use?