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Hi Kristina, can you please check your inbox at kristina.s@casino.guru? thanks
Cannot reply to request
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Hi there,
I will notify Kristina about that tomorrow.She does not respond on the forum, she deals with the complaints 😉.
Can you explain, what seems to be the problem with your reply, please?
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Hello there, my reply is not visible yet on the complaint page, why?
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Hello,
because Kristina has not approved it yet - it is not visible to the public, it's waiting for review.
We do that to make sure that any kind of sensitive information won't be available publically.
Am I assuming correctly, that now you find a way how to respond to the complaint?
You can always access your complaint via your profile, or use this link directly. I wish you a happy ending.🤞
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Thanks Radka, yes I undestand and I hope will be reviewed soon, bye for now.
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Sure thing 🙂
if you need anything else, just let us know. Would be good to mention that we are experiencing an incredibly high amount of submitted complaints from players, sadly as a result the complaint replies may be delayed.
Please, be patient with us.
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