20Bet – EUR 7,880.83 in withdrawals marked "Successful" but not received
I am publishing my experience with 20Bet based on documentation that I have retained.
Two withdrawals were made from my 20Bet account:
• 10 September 2025 – EUR 4,000.00 – Withdrawal ID 80577844
• 12 September 2025 – EUR 3,880.83 – Withdrawal ID 80763124
Total: EUR 7,880.83
Both withdrawals appear in 20Bet's system as successful.
However, I did not receive the EUR 7,880.83 in my Revolut account.
Following my complaints, 20Bet provided two RRN references in connection with the alleged payments:
• RRN 091900002386
• RRN 091700002301
I submitted those references directly to Revolut for investigation.
According to the written response I subsequently received from Revolut, the corresponding payments/credits could not be located in my account/card records using those references.
Revolut also informed me that, if the merchant maintains that the payments were successfully made, an official ARN or card refund/payment receipt should be provided so that a formal Mastercard trace can be conducted.
I provided this information to 20Bet.
20Bet subsequently requested a PDF bank statement covering the period from the withdrawals onwards. I supplied the requested statement.
I was later asked to provide an original statement issued directly by my payment provider without any edits, modifications or alterations.
I therefore resent the original PDF generated and downloaded directly from my Revolut account and expressly confirmed that it had not been edited, cropped, converted or otherwise modified.
I have also asked 20Bet to confirm the exact payment instrument to which each withdrawal was allegedly sent and to provide the ARN or equivalent technical payment evidence establishing the transaction-level connection.
I still have not received the outstanding EUR 7,880.83.
Judicial proceedings have consequently been initiated before a Portuguese Julgado de Paz, and the evidence concerning the withdrawals, correspondence, RRN references and Revolut investigation has been preserved for those proceedings.
Nevertheless, I have made a final attempt to resolve the matter amicably and have provided bank details held in my own name so that the outstanding EUR 7,880.83 can be transferred voluntarily.
I have documentation supporting the chronology described above.
For clarity, I am not alleging that the RRN references are fraudulent or making any criminal accusation. I am reporting what my documentation currently shows: 20Bet recorded the withdrawals as successful, supplied references for the alleged payments, and the corresponding credits could not be located through the subsequent investigation I requested from Revolut.
If 20Bet resolves the matter and I actually receive the EUR 7,880.83, I will update this post publicly to confirm that the dispute has been resolved.
