Xon bet casino

Δουλεύω την επαλήθευσή μου από τον Μάιο, χωρίς όμως αποτελέσματα, και δεν παίρνω ούτε τα χρήματά μου, με πονάει κάπως, πώς πρέπει να προχωρήσω;;

Hello, you mentioned that you’ve been trying to complete the verification process since May. I’m not sure what could possibly take that long, so there must have been some issues along the way.

Could you tell me a bit more about what’s been happening? For example, have any of your documents been rejected, or does the casino keep asking you for new documents or additional information? What exactly is the issue at the moment?

I would definitely do what you did and open a complaint. So I think you made the right decision, and we’ll see if our team can help you.

Συνεχώς απορρίπτουν τα έγγραφά μου. Παρόλο που τους στέλνω ό,τι ζητούν,

Okay. What reason are they giving you for rejecting your documents? And what exactly are they asking you to provide instead? Have they told you what you need to change or what is wrong with the documents you submitted?

Απλώς λαμβάνω αυτές τις απαντήσεις συνέχεια. Και μετά τίποτα άλλο.

Thanks for the screenshots. Could you please summarize what they show in a short summary? It would help to have a quick overview of the situation and the important details from them.🙂

Απλώς απορρίπτουν τα αρχεία που στέλνω και λένε ναι, θα τα στείλω ξανά, και ξανά και ξανά, αυτό με κάνει να πιστεύω ότι δεν θα πάρω ποτέ τα χρήματά μου...

Okay, but they’re not giving you any reason at all for rejecting the documents? Not even a general explanation? Do they simply tell you to submit them again without saying what’s wrong?

If that’s the case, then I’d probably just wait for our team to take over, especially if you’re not sure what else you can do at this point.

Όχι, δεν θα πάρω τίποτα περισσότερο από αυτούς εκτός από τα αγαθά τους. Ναι, θα περιμένω να δω τι είδους βοήθεια μπορώ να λάβω από εσάς. Γιατί τώρα δεν ξέρω τι άλλο μπορώ να κάνω.

Και αυτό μόλις έλαβα. Ως συνήθως, δεν εγκρίνουν ό,τι στέλνω, απορρίπτουν τα πάντα.

It’s still quite vague based on what I can see, but the casino says that you can find more information in the Verification section of your account. Maybe it explains there what the documents need to contain and what specific requirements they have.

Perhaps the issue is that one of your documents is missing some required information. Sometimes the problem can also be the format, or the documents may not be clear or visible enough.

Have you checked all of these requirements and made sure that everything is fulfilled? For example, with bank statements or utility bills, some casinos also want to verify your residential address and other similar details. So I’d make sure there isn’t anything missing from the documents or anything that doesn’t meet their requirements.

Ναι, έχω στείλει φωτογραφίες και αρχεία σε μορφή PDF, αποσπάσματα από τη Σουηδική Φορολογική Υπηρεσία όπου η διεύθυνσή μου είναι επίσης λογαριασμοί ηλεκτρικού ρεύματος όπου η διεύθυνσή μου είναι το όνομα και όλα τα στοιχεία είναι 3 μηνών πριν, όπως ήθελαν. Αλλά απλώς απορρίπτονται: πώς πρέπει να προχωρήσω;;

If everything is as the casino requested in the Verification section, and you’ve followed all the instructions they gave you, then I think the only thing you can do now is wait for our team.

If they keep rejecting your documents without explaining why, even though you’ve fulfilled all the requirements, then there isn’t really much other advice I can give you. Ideally, the casino should tell you exactly what the problem is, whether there is an issue with one specific document, multiple documents, or something else entirely. Without that information, we simply don’t know what is actually going on.

So, our complaints team will continue working on your case, and unless the casino provides you with some additional information, I would just wait for our team to see what they can find out.