Θέμα: Αναφορά για την κατάσταση με την πλατφόρμα Novibet
Θα ήθελα να αναφέρω μια σοβαρή κατάσταση που αφορά την διαδικτυακή πλατφόρμα στοιχηματισμού Novibet, η οποία έχει προκαλέσει μια σειρά από προβλήματα και απογοητεύσεις. Μετά από προσεκτικότερη εξέταση, είναι σαφές ότι ο ιστότοπος προσπαθεί να μεταθέσει την ευθύνη για τις ενέργειες και τις αποτυχίες του στην MGA (Malta Gaming Authority), με αδικαιολόγητο και ανέντιμο τρόπο. Παρακάτω, περιγράφω λεπτομερώς τα κύρια σημεία αυτής της κατάστασης:
1. Άνοιγμα λογαριασμού και στοιχηματισμός
Αφού δημιούργησα έναν λογαριασμό Novibet και έβαλα πολλά στοιχήματα, άρχισα να αντιμετωπίζω συνεχείς απώλειες. Αυτές οι απώλειες είχαν σοβαρό συναισθηματικό αντίκτυπο πάνω μου, με οδήγησαν σε επιθετικά σχόλια μέσω e-mail στον ιστότοπο, με εκφράσεις όπως «δεν κερδίζεις σε αυτό το αίσχος» και «δεν κερδίζεις ποτέ», μεταξύ άλλων.
2. Αιτήματα αποκλεισμού και τεχνικά προβλήματα
Λόγω των απωλειών, ζήτησα να διαγραφεί ο λογαριασμός μου εάν ο ιστότοπος δεν πρόσφερε μπόνους. Επιπλέον, προσπάθησα να χρησιμοποιήσω τη δυνατότητα αυτο-αποκλεισμού, αλλά το εργαλείο είχε σοβαρά ελαττώματα. Αυτό δημιούργησε σοβαρές υποψίες ότι ο ιστότοπος λειτουργούσε λανθασμένα και ακόμη και δόλια. Κατέγραψα στιγμιότυπα οθόνης αυτών των αποτυχιών, αν και δεν μπορούσα να καταγράψω κάθε προσπάθεια.
3. Υγειονομική Κατάσταση και Χρήση Φαρμάκων
Ενημέρωσα το site για τη θεραπεία μου με ισχυρά φάρμακα για την κατάθλιψη (κλοναζεπάμη 2 mg και σερτραλίνη 50 mg), η οποία χειροτέρευσε ακόμη περισσότερο τη συναισθηματική μου κατάσταση. Παρόλο που το είχα αναφέρει αυτό, ο λογαριασμός μου έκλεισε απότομα από τον ιστότοπο.
4. Μπόνους και παράπονα
Αφού έκλεισε ο λογαριασμός μου, έλαβα ένα μπόνους εβδομάδες αργότερα. Συνέχισα να προσπαθώ να ανακτήσω τα ποσά που χάθηκαν (πάνω από 12.000 ρεάλ), αλλά ο ιστότοπος απέφυγε, ισχυριζόμενος ότι οι τρέχοντες κανονισμοί ισχύουν μόνο μετά την 01/01/2025. Ωστόσο, θεωρώ ότι αυτός ο ισχυρισμός είναι άκυρος, καθώς πιστεύω ότι ο ιστότοπος λειτουργούσε ήδη βάσει έγκυρων κανονισμών, ακόμη και χωρίς να έχει αλλάξει το CNPJ ή το όνομά του.
5. Δήλωση υποστήριξης
Σε μια κλήση με υποστήριξη, ένας υπάλληλος δήλωσε ότι ο ιστότοπος δεν νομιμοποιήθηκε μέχρι το τέλος του 2024 και δεν θα νομιμοποιηθεί μέχρι το 2025. Ωστόσο, όταν επικοινώνησα ξανά μαζί τους στις 01/08/2025, ο ιστότοπος με ενημέρωσε ότι ο λογαριασμός μου έκλεισε οριστικά. Αυτό έρχεται σε αντίθεση με τυχόν προηγούμενους ισχυρισμούς υποστήριξης και καταδεικνύει έλλειψη σαφήνειας και διαφάνειας στην υπηρεσία.
6. Είσοδος και κατάθεση στην πλατφόρμα
Στις 19/01/2025 μπόρεσα να αποκτήσω ξανά πρόσβαση στον λογαριασμό μου, να κάνω κατάθεση και να παίξω. Έκανα ανάληψη 19 ρεάλ, αλλά όταν επικοινώνησα με την υποστήριξη, ο λογαριασμός μου μπλοκαρίστηκε για τρίτη φορά. Αυτή η αλληλουχία μπλοκ χωρίς σαφή αιτιολόγηση ενισχύει την αίσθηση ότι ο ιστότοπος προσπαθεί να αποφύγει κάθε είδους ευθύνη.
7. Προσφορά επιστροφής
Μετά την τρίτη αναστολή, επικοινώνησα με τον Διαμεσολαβητή. Η μόνη απάντηση ήταν μια συγγνώμη και μια προσφορά για επιστροφή χρημάτων μόνο 25 ρεάλ, κάτι που θεωρώ εντελώς απαράδεκτο δεδομένου ότι το ποσό που χάθηκε υπερβαίνει τις 12.000 ρεάλ.
8. Προσομοίωση κατάθεσης
Για να δείξω τη σοβαρότητα της κατάστασης, έκανα μια προσομοίωση κατάθεσης 20.000 ρεάλ. Αν και δεν έκανα την κατάθεση, αν είχα κάνει, πιστεύω ότι θα βρισκόμουν σε ακόμη πιο κρίσιμη οικονομική κατάσταση. Αυτό δείχνει την έλλειψη ευθύνης του ιστότοπου για τη ζημιά που μπορεί να προκαλέσουν οι πρακτικές του στους χρήστες.
9. Μεταβίβαση ευθύνης στην MGA
Ένα από τα πιο ανησυχητικά σημεία σε αυτή την κατάσταση είναι ότι η Novibet χρησιμοποίησε την MGA (Malta Gaming Authority) ως «ασπίδα» για να μεταφέρει κάθε ευθύνη για τις ενέργειες, τις τεχνικές αστοχίες και τις αποφάσεις της. Σε αρκετές περιπτώσεις, η υποστήριξη έχει ισχυριστεί ότι η πλατφόρμα λειτουργεί σύμφωνα με τους κανονισμούς MGA, προσπαθώντας να δικαιολογήσει την έλλειψη δράσης ή δέσμευσής της σε ό,τι συμβαίνει εντός της πλατφόρμας. Αυτό δεν είναι μόνο ανεύθυνο, αλλά και ξεκάθαρη προσπάθεια απαλλαγής από τις νομικές και συμβατικές του ευθύνες, επιρρίπτοντας την ευθύνη σε μια εξωτερική οντότητα που δεν πρέπει να θεωρηθεί υπεύθυνη για λάθη της ίδιας της πλατφόρμας.
10. Ευθύνη της Ιστοσελίδας
Η συμπεριφορά της ιστοσελίδας της Novibet είναι εξαιρετικά ανησυχητική. Φαίνεται να εστιάζει αποκλειστικά στο κέρδος, χωρίς να λαμβάνει υπόψη την ασφάλεια και την ευημερία των χρηστών, ιδιαίτερα των πιο ευάλωτων. Μεταβιβάζοντας την ευθύνη στην MGA και απέχοντας από οποιαδήποτε διορθωτική ενέργεια, ο ιστότοπος καταδεικνύει όχι μόνο παραβίαση των δεοντολογικών προτύπων, αλλά και πιθανή παραβίαση των ισχυόντων κανονισμών, που θα μπορούσε να χαρακτηρίσει παράνομη συμπεριφορά.
Θα ήθελα να μάθω πώς θα πρέπει να προχωρήσω στην αναζήτηση αποζημίωσης για τη ζημιά που υπέστη και να θεωρήσω υπεύθυνο τον ιστότοπο, ειδικά λαμβάνοντας υπόψη ότι μεταφέρει ακατάλληλα τα λάθη του σε εξωτερικό φορέα. Σας ευχαριστώ για την προσοχή σας και είμαι στην ευχάριστη θέση να παράσχω οποιεσδήποτε περαιτέρω πληροφορίες ή έγγραφα που μπορεί να απαιτηθούν.
Σας ευχαριστώ!
Subject: Report on the situation with the Novibet platform
I would like to report a serious situation involving the online betting platform Novibet, which has caused a number of problems and frustrations. Upon closer examination, it is clear that the site is trying to shift responsibility for its actions and failures onto the MGA (Malta Gaming Authority), in an unjustified and dishonest manner. Below, I detail the main points of this situation:
1. Opening an Account and Betting
After creating a Novibet account and placing several bets, I began to face constant losses. These losses had a serious emotional impact on me, leading me to make aggressive comments via e-mail to the site, with expressions such as "you don't win in this disgrace" and "you never win", among others.
2. Exclusion requests and technical problems
Because of the losses, I requested that my account be deleted if the site didn't offer a bonus. In addition, I tried to use the self-exclusion feature, but the tool was seriously flawed. This raised serious suspicions that the site was operating improperly and even fraudulently. I recorded screenshots of these failures, although I wasn't able to record every attempt.
3. Health Condition and Use of Medicines
I informed the site about my treatment with strong medication for depression (Clonazepam 2mg and Sertraline 50mg), which made my emotional situation even worse. Despite having reported this, my account was abruptly closed by the site.
4. Bonuses and complaints
After my account was closed, I received a bonus weeks later. I kept trying to recover the amounts lost (more than 12,000 reais), but the site dodged, claiming that the current regulations only apply after 01/01/2025. However, I consider this claim to be invalid, as I believe the site was already operating under valid regulations, even without having changed its CNPJ or name.
5. Support statement
In a call with support, an attendant stated that the site was not legalized until the end of 2024 and would not be legalized until 2025. However, when I contacted them again on 08/01/2025, the site informed me that my account was permanently closed. This contradicts any previous claims by support and demonstrates a lack of clarity and transparency in service.
6. Entry and Deposit on the Platform
On 19/01/2025, I was able to access my account again, make a deposit and play. I made a withdrawal of 19 reais, but when I contacted support, my account was blocked for the third time. This sequence of blocks with no clear justification reinforces the feeling that the site is trying to avoid any kind of responsibility.
7. Return offer
After the third suspension, I contacted the ombudsman. The only response was an apology and an offer to refund only 25 reais, which I find completely unacceptable given that the amount lost exceeds 12,000 reais.
8. Deposit simulation
To illustrate the seriousness of the situation, I made a simulated deposit of 20,000 reais. Although I didn't make the deposit, if I had, I believe I would be in an even more critical financial situation. This shows the site's lack of responsibility for the damage its practices can cause users.
9. Transfer of responsibility to MGA
One of the most worrying points in this situation is that Novibet has used the MGA (Malta Gaming Authority) as a "shield" to transfer all responsibility for its actions, technical failures and decisions. On several occasions, the support has claimed that the platform operates under MGA regulations, trying to justify its lack of action or commitment to what happens within the platform. This is not only irresponsible, but also a clear attempt to absolve itself of its legal and contractual responsibilities, placing the blame on an external entity that should not be held responsible for mistakes made by the platform itself.
10. Responsibility of the Website
The behavior of the Novibet website is extremely worrying. It seems to focus exclusively on profit, without considering the safety and well-being of users, especially the most vulnerable. By transferring responsibility to MGA and refraining from any corrective action, the site demonstrates not only a disregard for ethical standards, but also a possible violation of current regulations, which could characterize illegal behavior.
I would like to know how I should proceed to seek compensation for the damage suffered and to hold the site responsible, especially considering that it is improperly transferring its faults to an external entity. Thank you for your attention and I am happy to provide any further information or documents that may be required.
Thank you!
Assunto: Relatório sobre Situação com a Plataforma Novibet
Gostaria de relatar uma situação grave envolvendo a plataforma de apostas online Novibet, que tem causado uma série de problemas e frustrações. Após uma análise mais detalhada, é evidente que o site está tentando transferir a responsabilidade sobre suas ações e falhas para a MGA (Malta Gaming Authority), de forma injustificada e desonesta. Abaixo, detalho os pontos principais dessa situação:
1. Abertura de Conta e Apostas
Após criar uma conta na Novibet e realizar diversas apostas, passei a enfrentar perdas constantes. Essas perdas causaram sérios impactos emocionais, levando-me a fazer comentários agressivos via e-mail para o site, com expressões como "não ganha nessa desgraça" e "não ganha nunca", entre outras.
2. Pedidos de Exclusão e Problemas Técnicos
Em razão das perdas, solicitei a exclusão da minha conta, caso o site não oferecesse um bônus. Além disso, tentei utilizar a funcionalidade de autoexclusão, mas a ferramenta estava com falhas graves. Isso levantou sérias suspeitas de que o site estava operando de maneira inadequada e até fraudulentamente. Registrei capturas de tela dessas falhas, embora não tenha conseguido registrar todas as tentativas.
3. Condição de Saúde e Uso de Medicamentos
Informei ao site sobre meu tratamento com medicamentos fortes para depressão (Clonazepam 2mg e Sertralina 50mg), o que agravava ainda mais minha situação emocional. Apesar de ter comunicado isso, minha conta foi fechada pelo site de forma abrupta.
4. Bônus e Reclamações
Após o fechamento da minha conta, recebi um bônus semanas depois. Continuei tentando recuperar os valores perdidos (mais de 12 mil reais), mas o site se esquivou, alegando que a regulamentação vigente só se aplicaria após 01/01/2025. Contudo, considero essa alegação inválida, pois acredito que o site já estava operando sob uma regulamentação válida, mesmo sem ter alterado seu CNPJ ou nome.
5. Declaração do Suporte
Em uma ligação com o suporte, uma atendente afirmou que o site não estava legalizado até o final de 2024 e só seria legalizado em 2025. No entanto, quando entrei em contato novamente em 08/01/2025, o site informou que minha conta estava permanentemente fechada. Isso contradiz qualquer alegação anterior do suporte e demonstra uma falta de clareza e transparência no atendimento.
6. Entrada e Depósito na Plataforma
Em 19/01/2025, consegui acessar novamente minha conta, efetuar um depósito e jogar. Realizei um saque de 19 reais, mas, ao entrar em contato com o suporte, minha conta foi bloqueada pela terceira vez. Essa sequência de bloqueios sem justificativa clara reforça a sensação de que o site está tentando evitar qualquer tipo de responsabilidade.
7. Proposta de Devolução
Após a terceira suspensão, entrei em contato com a ouvidoria. A única resposta foi um pedido de desculpas e uma proposta de devolução de apenas 25 reais, o que considero completamente inaceitável, dado que o valor perdido ultrapassa 12 mil reais.
8. Simulação de Depósito
Para ilustrar a gravidade da situação, realizei uma simulação de depósito de 20 mil reais. Embora não tenha efetuado o depósito, se tivesse feito, acredito que estaria em uma situação financeira ainda mais crítica. Esse fato evidencia a falta de responsabilidade do site em relação aos danos que suas práticas podem causar aos usuários.
9. Transferência de Responsabilidade para a MGA
Um dos pontos mais preocupantes dessa situação é que o site Novibet tem se utilizado da MGA (Malta Gaming Authority) como um "escudo" para transferir toda a responsabilidade sobre suas ações, falhas técnicas e decisões. Em diversas ocasiões, o suporte alegou que a plataforma operava sob regulamentações da MGA, tentando justificar sua falta de ação ou comprometimento com o que ocorre dentro da plataforma. Isso não só é irresponsável, mas também uma tentativa clara de isentar-se de suas responsabilidades legais e contratuais, colocando a culpa em uma entidade externa que não deve ser responsabilizada por erros cometidos pela própria plataforma.
10. Responsabilidade do Site
O comportamento do site Novibet é extremamente preocupante. Ele parece se concentrar exclusivamente no lucro, sem considerar a segurança e o bem-estar dos usuários, especialmente os mais vulneráveis. Ao transferir a responsabilidade para a MGA e se eximir de qualquer ação corretiva, o site demonstra não apenas um desrespeito às normas éticas, mas também uma possível violação das regulamentações em vigor, o que pode caracterizar um comportamento ilícito.
Gostaria de saber como devo proceder para buscar a reparação pelos danos sofridos e a responsabilização do site, especialmente considerando que o mesmo está transferindo suas falhas para uma entidade externa de forma indevida. Agradeço pela atenção e fico à disposição para fornecer mais informações ou documentos que possam ser necessários.
Obrigado!
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