Honestly, I am not really sure what to say about this situation.
If you already received one withdrawal and then, while waiting for your second one, the casino immediately blocked your account, I do not really understand why that would happen.
Did you ask them when your verification would be processed? I find it difficult to understand why the casino would close your account without giving you any explanation. If they have not provided any reason, it is very hard to speculate about what exactly happened.
Do you have any idea what could have triggered this? Was there perhaps something related to your gameplay, or did the casino at least provide some general explanation?
I can see that you have already opened a complaint, so our team will try to assist you with your situation. Hopefully, we will be able to find out why this happened and help move the case toward a resolution.
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