Αρχική σελίδαΦόρουμΣυζήτηση ΠαραπόνωνRejected withdrawal for ALLEGED violation

Rejected withdrawal for ALLEGED violation

 από HoneyMelt73
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375 προβολές 3 απαντήσεις |
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Apologies in advance for the large serving of word salad I've spewed forth below.


I registered with Phoenix888au.com today & after playing new registration bonus I deposited $50 & took a $10 bonus. Rules of bonus: Roll-over x2 of deposit & turnover x3 of balance bonus credit ($180). cannot use with other bonus, can't buy feature/save game & turnover requirements must be met before withdrawal.

I rolled & turned over more than required.... at 1 stage i had nearly $1000 credit but stupidly kept going until credit was down to $400.20c. I didn't buy any features & I don't know how to save a feature....so because i met all rules I requested pay id for osko payment of $400.20 to my bank account....the withdrawal timer hit the 5min capped time and the status changed to processing. I waited for 30min then in live chat I asked "how long does the withdrawal process usually take?"

the ambiguous response was"kindly be patient dear ya we are on checking you needs for to withdraw winnings".


After another 30mins I asked again & was told

"patience mate ya. We are processing withdrawal now for ya"

another 30mins passed that I'll not see again which had me asking themafor 4th time..

response... "be patient ok dear mate. We send withdrawal confirm as when we do finish withdrawal to account ya, so wait ok mate soon you will see funds in bank"

5mins later the status changed to rejected & message was "mate your withdrawal is rejected and balance forfeited. Better luck next time ya"


I asked why it rejected & was told "all history of bets showed you saved feature game"

I asked for details of how, what game, time & a screenshot of their findings. I was told

"arguing doesn't change what you did so violation is punished as website clearly tells you".

I said that ive never violated rules on any site & I played as per normal, and mist importantly I don't know how to save feature game. I contonued to say i didnt want to make same mistake again so could they please answer my questions surrounding the alleged violation.

I received 3 replies from different staff saying "arguments and spam wont make us change the rules"

I asked them for a reason why they, as customer service refuse to answer questions for service from a customer.

The $400.20 was returned back to my wallet as available to withdraw or play. I attempted to play to just clear the 20c & withdraw even $400 but I couldn't access anything to play because "get game credit account failed" was the popup message on loop. I tried to withdraw & was rejected, followed closely by this gem of a message

"ok, I will answer questions but much AFTER I finish servicing all members in the waiting line, u seeit is now peak time dear and I am busy but not for you now. Dear wait kindly"

I said I'd waited already for 3.5hours so if she couldnt reply could she find someone who could, also confirming why, if a violation existed, did my $ keep getting sent back to wallet as available credit.

Got a response from someone listed as PhoenixSupervisor "the game team have went all over you game records and bet history & they no indeed it has been found a violation is indeed done for a rule such like save game feature so no allowing withdraw you money is forfeited"

I said (despite me not being fluent in whatever dialect of stupidity she spoke) I was crystal clear what they did and why they think they could do it but firmly asked they stop repeating answers to questions I DIDNT ASK & just answer the ones I did.

The reply was "arguing & bot spam not make violation go away it means not get money becorse you did a violation possible for feature game save buy and is bad thing for rules wrote on the website"

2.5 hours ago I wrote "@phoenixsupervisor why won't you show me my alleged violation? I don't know how to save features or games and I most definitely do not want to do whatever i allegedly might have done again anytime in the future or the past...however because my questions seemed to have vanished like the common sense of your staff I still dont know how, what, when or even if i actually did it whatever it is, was, or might have been but probably wasn't done in the 1st place and further to this your team seems to be playing hide n seek with evidence so that im rendered vulnerable of another attack of YOUR COMPANY DECIDED TO KEEP MY MONEY AND WILL KEEP AVOIDING RESPONSIBLE ACTIONS OF ONUS ON YOU TO GIVE PROOF TO SUPPORT YOUR STEALING so I am at risk of losing MY money again which i dont want to happen"

Not surprised at all, now I am unable to chat via the live chat tab but that won't stop me.


please help ANY ADVICE ON HOW TO GET MY $400


HoneyMelt73

Hello there.

If I'm not mistaken, to save the game means that you save the game you are sure you will win on for later when you stop playing with the bonus, but you play with real money and play it then.

If you haven't done anything like this, I believe that our complaint team could try to help you get your money.

We don't have this casino on our list yet, and I have already informed our data team to prepare the full review of it whenever possible.

Never mind though. You can submit a complaint even now and just choose the option that this casino is not on the list whenever submitting it.

Please follow this link where you can do so and keep us informed about any updates.

What do you say? Will you go for it?

Romi

Thank you Romi. I have submitted the complaint.

HoneyMelt73

I believe that was a good idea.

Read your previous post, and I have to say I also do not quite understand why the casino has to hide behind generalism unless something is not quite right. I mean, transparency is very much expected from players, and I would like to see it in casinos actions too. Not to speak about the very weird way of language used...

All in one, I'm super interested to see the casino's Safety Index once it's ready and also a level of communication we will hopefully have in the complaint thread.

Keep posting about this situation, please.🙏

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