Withdrawal Payout Horrible

So I won $500 on Mafia Casino and it’s been four days and still sitting in review. I have been asking and questioning them, which they state the three business days does not start until the withdrawal has been there for one day. So technically it’s four days. Then, yesterday when I tried to inquire about it, the disabled the chat and live chat option, and there is nothing I can do about it

Update, they have now disabled the live chat and help button on my profile, so now I can’t communicate with anyone. I don’t think that’s allowed, as it states with Anjouan gaming commission, we should have access to communication with any online gaming site. The lack of transparency, communication, and replies takes the joy out of winning.

I can see you're having trouble with your withdrawal. I would take the casino's stated withdrawal timeframe of 3–4 business days with a bit of a grain of salt, because it doesn't always work out exactly as advertised. Sometimes delays happen due to the payment provider, payment processor, or other issues behind the scenes that can slow things down.

I also understand why you're frustrated, especially if live chat has been disabled for you. If you've been contacting them frequently and they don't have any new information to share, that may be why they decided to limit access to the chat.

Since you've already opened a complaint with us, I would give it a little more time. As you know, we give casinos up to 14 days to complete the withdrawal process. If nothing changes by then and the casino still hasn't paid you or provided a proper explanation, our complaints team will investigate the case and do their best to help.

One question from my side: has the casino asked you to provide any verification documents, or have they not requested anything at all?

The sad thing about this site is that when you read other reviews, the issues are the same. If other sites can upgrade their payout systems to run a bit faster, with advanced technology, why can’t they. Definitely not a way to keep players happy. And as for my withdrawal, it still hasn’t even gone through the review process to began to ask me for anything. Tomorrow will be the fourth business day, and still in review. As for the chat option, it does state in the gaming license that players should have access to support 24/7. When I even sent an email to voice my concerns, even those went unanswered, regardless of me asking why my winnings have not even budged. That is the frustrating part. Tonybet paid out my winnings of $1875 within 3 hours, jackpot city changed their payouts of e-transfer to instant, and Stake has a limit of how many withdrawals but not how much in 24hrs, but the withdrawal is less than an hour. Even Lucky Ones is in 24 hours, so why do the my choose not to make theirs a better process, why, because they want us to reverse it and play it back.

I replied below.

Maybe it is the case that the casino is counting on players eventually cancelling their withdrawals and losing the money, but it doesn't necessarily have to be that way. The delay could simply be part of their normal process. I've seen this happen at many casinos, and considering how many online casinos exist today, I've actually seen more cases like the one you're describing than cases where withdrawals are truly instant.

So, in the future, it might be better to expect that not every casino will process withdrawals as quickly as you would hope. Of course, on one hand I'm sorry that's the reality, but on the other hand I can understand some of the reasons why delays happen.

Whether they improve their payout system or not is entirely up to the casino. For now, we have to stay positive and hope that our team can help resolve the situation and that you receive your money. In the end, I think that's the most important thing.

Official 4th business day and still no movement on my withdrawal. First I was told the delay is the time frame, then it was being processed, then it’s been escalated, then process is in progress, to too many withdrawals and they are working on them, to now the payment process is an issue. Well if you can take my money via e-transfer instantly, what’s the hold up on their end. This shouldn’t be their first time paying someone out that way. It’s just a runaround game.

I can see that you are receiving multiple different reasons for why you still don’t have your money, which is of course concerning and definitely not what any player wants to hear.

As I already said, I would stay with our team and try to focus mainly on the complaint process, because if they keep giving you different reasons for why you still haven’t received your money, then I probably wouldn’t even want to keep hearing it anymore.

Good luck getting your withdrawal in a reasonable timeframe Charq. If its not a lot they will pay it eventually.

It used to take 3-4 days for me into my account but since ive been in a large net profit with them they delay up to a month and constantly send VIP offers they dont even honour. They sent me a cash for wagering offer with a max of $3000 which I met but basically dont reply.

They use dodgy tactics by delaying withdrawals as probably in history with them, people have gambled them away.

No problem taking deposits instantly but withdrawals that take weeks is awful practice. Really hoping they do right by me in the end.

Do you get these kind of emails from the. I got this one just this morning.

I got this lovely email this morning lol.

Yeah exactly the same. Always the same copy and paste answers.

Your best bet is not to bother. Stick it out. Let the complaint process work out. They will pay, just not quick. Theres honestly not much else you can do. Just dont gamble it!

Hi, I saw your complaint and noticed you've already been waiting quite a long time for your withdrawal. I also noticed that you had an issue with this casino before, although it was eventually resolved. So I hope that, just like in your previous case, both you and Charq will ultimately receive your money, even if it ends up taking much longer than it should.

One thing I would strongly recommend is not accepting any bonuses or promotional offers while you have a pending withdrawal. Doing so could delay the withdrawal even further, as the casino may decide to review your gameplay related to the bonus or check whether all bonus terms have been met.

It's also possible that this is part of their strategy, to prolong the withdrawal process in the hope that you'll either make a mistake while playing with a bonus, violate one of the bonus terms, or simply get tired of waiting, cancel the withdrawal, and gamble the money away.

So until your withdrawal has been successfully processed and the money is safely in your account, I definitely wouldn't accept any bonuses.

Once you've received your winnings and, if you decide to continue playing there, you can always consider whether it's worth using bonuses in the future. But while you still have a pending withdrawal, I would avoid them altogether.

If anything changes, feel free to come back and let us both know how it goes. Hopefully you'll have some good news to share soon.

Completely agree mate. Good advice.

Thanks for the reply. I didn’t use any bonus this time. I only deposited $30 and was winning on my favorite game. They have my verification information, so my guess is they want me to play it back. I have assured them that the joy of wanting to play again after winning, is long gone. So, the waiting game it is.

I understand. In that case, the main priority right now is getting your verification documents approved. Once that's done, we can focus on the withdrawal itself and see how the casino handles it.

So that's the next step for now, and we'll see how things progress from here. I hope the verification is completed without any further delays.