ΦόρουμΣυζήτηση ΠαραπόνωνCasino Rewards: Luxury Casino keeps 26000.00 of winnings

Casino Rewards: Luxury Casino keeps 26000.00 of winnings

πριν από 1 έτος από upperdan91
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4150 προβολές 17 απαντήσεις |
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πριν από 1 έτος

www.luxurycasino.com OCRHM0646927650


Hello, so I have been in touch withe the CasinoRewards support. My account was believed to be in violation of t&c's. I had this account for over a month. My documents and address were approved Friday 16th 2023. I have never signed up for luxury casino until a month ago where I put in 150.00 which they refunded instantly as soon as I went to withdrawl 26000.00. Only allowed to receive 4000 per week and only on Fridays which then would take 2 more days for payment processor to deposit. I went Into extreme detail with customer service cause it was so complex. They basically hope you will spend it back which yes I did spend a bit back but bring my balance to 2800.00 and with drawls which were down to 21000.00 to total 30,000.00


Accused of signing up for more then 1 account. I ask their cs chat to find my account responsible and none could be provided numerous times. I feel they have made it up.


That being said I can't get my account unlocked but I am able to go Into CasinoMondial under same membership.. use the bonus money from when I played at luxury.


No1 will tell me anything and I've contacted RiskManagement@casinorewards.com and they haven't replied. I just want to be treated fairly. There have been similar cases where people still recieve their with drawl. Just minus some penalties. But I don't deserve pure 0.00 that isn't right.


Help?

Dan upper

upperdan91
πριν από 1 έτος

Hello,

I must say I'm not sure what this CasinoRewards is. Some kind o VIP room maybe or a betting agent?

Your CasinoRewards account was verified on Friday 16th, 2023? But when did you register in the Luxury Casino, please?

Has your account been verified too in the Luxury Casino?

You can submit a complaint (just click this link) and our complaint team will try to investigate, I believe you should try it.


πριν από 1 έτος

I believe I registered no more than month back. Initial deposits 3 of 50.00 each. But I don't recall claiming the bonus I remember opting out purposely through the chat. My account was fully verified on the Sept 15th and 16th was the first Friday for with drawl. Then all a sudden my account was locked and recieved an email from the RiskManagement@casinorewards.com. it's been frustrating ever since. Casino Rewards is membership that has casino brands supported in It. Luxury casino and grand Mondial are examples. On the same membership with casino rewards I have grand Mondial account. I also know I have another grand Mondial account listed under a different email .. but I still get promos and told I should deposit. But it will all lead to the same thing as this.


As far as I am concerned they push you to make t&c errors prior and never tell you.. and keep small deposits. But if you win big, they will take you out and confiscate your large winnings.



upperdan91
πριν από 1 έτος

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πριν από 1 έτος

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πριν από 1 έτος

I believe I registered no more than month back. Initial deposits 3 of 50.00 each. But I don't recall claiming the bonus I remember opting out purposely through the chat. My account was fully verified on the Sept 15th and 16th was the first Friday for with drawl. Then all a sudden my account was locked and recieved an email from the RiskManagement@casinorewards.com. it's been frustrating ever since. Casino Rewards is membership that has casino brands supported in It. Luxury casino and grand Mondial are examples. On the same membership with casino rewards I have grand Mondial account. I also know I have another grand Mondial account listed under a different email .. but I still get promos and told I should deposit. But it will all lead to the same thing as this.


As far as I am concerned they push you to make t&c errors prior and never tell you.. and keep small deposits. But if you win big, they will take you out and confiscate your large winnings.



πριν από 1 έτος

Now I understand why it sounded so confusing to me.

Sadly, I'm not able to read those print screens because the letters are too small to be readable, anyway, I believe that you should submit a complaint, this matter would need a closer look. Just click this link, and if I may add, send those screenshots preferably by email when the time comes. I'm eager to see where the complaint team will get.


πριν από 1 έτος

I have a bunch of screenshots that you should see is there an email I can send them to.. it will also tell my story

upperdann
πριν από 1 έτος

That is good, kindly send it all via the complaint. I believe that Nick will find it useful.



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πριν από 1 έτος

You said you had trouble reading the images on here.. is there an email I can send them to

upperdan91
πριν από 1 έτος

I'm sorry I thought that Nick provided you with the email. Kindly use this one:

nikolas.b@casino.guru

πριν από 1 έτος

So I haven't heard back from Nikolas.b but I did talk to casino rewards. They told me I have no other lux account and that I was able to withdrawl and no other obstacles were in the way to withdrawl under my account. Thus proving that they made up the issue restricting me my 30000.00 with drawl.

πριν από 1 έτος

Just a little summary /update..


Luxury casino kept my $30,000 winnings and closed my account after just successfully completing KYC. EXCUSE: Violation of t&c. Computer detected Violation of duplicate account or some of my details being used in other accounts.


Today I loaded up a sister site. I was assured that I had other accounts on the same membership relating to the luxury account. Was told that is was no problem and I would be able to withdrawl if I win. Why is this so? When my other account was closed and confiscated from me . I have proof of these conversations. I feel I was ripped off and would like my withdrawl from luxury! Please help

upperdan91
πριν από 1 έτος

Hello,

may I know why you set up a new account, please?

Anyway, be patient please, Nick still has 2 days for studying the case.

file

I'm sure he will update you.


πριν από 1 έτος

Nothings been relayed to As if something of the nature is poor policy and held only for people who actually win. Had I not won they would have allowed me to play putting more money forever. But soon an someone wins they look to their unfair t&c for any excuse out. This is listed as this


Players must keep their registration details up to date. Support Centre should be notified for any changes in address, email, phone number or other contact/personal information.


there's no place to do this as they don't display anything but your long and hard to remember user names.


Players may only open and operate a single account. Where a Player is identified with more than one account we reserve the right to suspend these accounts and winnings associated with multiple accounts may be confiscated. The Player must also not have used sign up bonuses multiple times.


Undersstood, however that's very indirect as they are saying that if you deposit more then your win, then the account MAY be suspended or left open to keep your deposits. Unfortunately provided there's a win we will suspend and confiscate your winnings.


I try to never use bonuses and the site makes it a automatic thing it's hard not to collect bonus every time you deposit. I like to opt out every chance I get from the get go. LUXURY makes this almost impossible. As well for wager there is not real-time display that keeps track for your peace and mind.


This promotion must be claimed by making a first deposit within 7 days, after which Luxury Casino reserves the right to modify the promotion.


My account was open more then a month and still these offers were automatic every deposit. What is the point of stating 7 days.


The first deposit bonus and second deposit bonus are subject to 200 times play-through before your bonus balance is converted to cash.


200x. That's completely retarded. They give $1000.00 and you need $1000.00 your own cash and you need wager $200,000.00. You will never win with these auto forced upon bonus amounts.


All promotions can only be claimed once per device, person, household, family, physical address, email address, financial account, IP address or shared network environment such as a library, workplace, university or school. Any winnings associated with a bonus being claimed more than once will be confiscated and the casino account closed.


I understand per person. But say you buy a used device or borrow a laptop or lend yours to a friend. Or even more interesting is that they advertise like.crazy third party or not. If I even visit the website of 1 casino I got 4 other ones emailing me right away telling me about bonuses and the shared network thing my friends who are on the same network get similar emails magically to also take the bonus and sign up. Right there they got you violating and they planed it all along.


Whats even better is the express going as far as a whole library and every visitor, day in day out a whole work place so make sure you keep your winnings a secret if you happen to tell anyone out of excitement they will nab you there. To top it off a school, how can you even avoid violating a t&c.


They don't have a form section expressing that we shouldn't sign up if we are from certain workplaces or schools university where colleges have already accepted their spam encouragement to accept an account with automated bonus addons. We've lost before our first spin.. it's pointless.


Every effort will be made to credit the Player's account with any promotional bonuses within one business day or sooner. Promotions that are earned over a time period such as weekend or monthly bonuses will be awarded within one business day following the end of that time period i.e. on the Monday after the weekend or on the first business day of the following month.


They are stick a bonus any place they see fit. Basically making you constantly guess if your playing real money or fake bonus point funds. Also keeping you to continuously wager and thus never being able to withdrawl. That's right where they like you.


Luxury Casino reserves the right to correct any error in bonus points, casino credits, and/or prizes awarded. Winnings will not be affected but the players casino account balance will be adjusted to reflect the correct amount when any error is detected.


It's a gaslight term and conditions. Yes your account balance is where your winnings are held.



Continued..

πριν από 1 έτος

Promotional bonuses/prizes that remain unused in a Player's casino account for longer than 60 days from the date of registration, will be forfeited. Promotional bonuses/prizes will be deemed "used" once the minimum wager requirements have been met. The sign up bonus is determined by the date a casino account is opened. If a Player opens a casino account but leaves it dormant for a period of time, the Player will still be awarded the sign up bonus that was active when they joined Luxury Casino.


You forfeit your bonus, which needs to be used in 7 days as stated in a prior term&cond. But Here states that 60 days is the actual time frame. However if you deposit u still need to wager no matter what no mater what time frame you may not play for right away. Gas light.

Only promotions specifically advertised on this Casino's website will be honoured by the Luxury Casino. Any promotional offer issued by any other party, including but not limited to affiliated persons or organizations, may not be recognized by this Casino and are thus deemed invalid.

This is interesting considering most players signed up out of their email when they received random Spam and each email consists of trying to get you to Attempt sign up and take a bonus. Does this mean their bonuses aren't actually Real and that they don't count.


Using the autoplay feature for the purpose of meeting bonus account wagering requirements.


The games have this feature Well most of them. I guess we should be restricted from using those Or they shouldn't be included in the game altogether. Possibly a warning message coming across the screen at 1st use.


I lost $30000 and now I'm being told by the commission responsible for Governing Luxury casino that they aren't at fault. I've received no response from the casino itself still to this day. If I go to the chat of their customer service, The website just continues to load and never actually loads the chat. Must be nice to trick people into thinking they were winning.


I had a friend who had 3 luxury accounts. The one he had 200.00 in got locked. I emailed Risk Management after I helped him in deleting 2 of the other accounts also luxury.. and he won a few thousand and was able to withdrawl.

That's just proof towards somewhat of my point. If you win too big they will Just say that you violated.

Does anybody know a good lawyer Or have a suggestion of one.


I don't understand how on one website they're rated 2.9 out of 10 And on this website they're rated highly 8.9 out of 10. I believe that there's something fishy going onLike a partnership or maybe they own you. A place that has over 20 something casinos, Has to have something like that by now.

Thanks for your non help... same as the commission The supports those cadinos with term&conditions like that are not worth giving time too or supporting. In respect to that I will list every web link below that belong to this commission.





Radka
πριν από 2 μήνες

#casinorewards.com is manipulating their games since #agco decided to change policies and tax this casino to operate in Ontario. They r the biggest frauds online. Check out #trustpilot.com and u will see just how bad, and how many people keep complaining about the fraud that's going on. Also # trustpilot.com is being paid by casinorewards to place false 5 star reviews written by casino employees to try and boost their ratings. Because they are frauding Ontario player's worse than other countries.

πριν από 2 μήνες

#casinorewards.com is manipulating their games since #agco decided to change policies and tax this casino to operate in Ontario. These guys are the biggest fraudulent company ever to exist.

Hcasino
πριν από 2 μήνες

Well, then submit the complaint and try to prove that if you can.

There is no other way if you ask me. 🤔



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