"My question to you, Casino Guru:

"My question to you, Casino Guru:

What is RTP in the context of this situation? How would you explain to a player what 'theoretical return' means when, in practice, they experience anomalous results like 125 dead spins in a row?

Why, in your opinion, does casino support either cannot or will not give a direct answer to this question, using 'security' as an excuse to conceal information?

Your mission is 'player protection' and 'transparency.' So explain how the theory of RTP works in practice when it collides with the reality of casino support. Because in this case, as rightly noted in the article, 'support' has become a tool for stalling, and 'security' has become a tool for concealment.

I await your answer."

Hello there,

RTP is a theoretical long-term return and does not mean that a player should receive a particular return, or even a particular frequency of wins, within a specific number of spins. A sequence of 125 losing spins can certainly be frustrating, but by itself it does not demonstrate that a game is malfunctioning or not operating according to its stated RTP.

It is also important to distinguish between what can be concluded from an individual playing experience and what can actually be verified. Casino Guru cannot determine from a screenshot or a player's individual session whether a particular game is operating correctly or whether its actual RTP corresponds to the theoretical RTP.

As for casino support, there can be legitimate reasons why a casino cannot provide certain technical or security-related information. This should not automatically be interpreted as an attempt to conceal information. Player protection and transparency do not mean that casinos are required to disclose every internal security or technical detail.

I understand that experiencing a long losing streak can raise questions, but it is important not to present an unusual individual result as evidence of a wider issue without additional evidence that would allow the matter to be properly investigated by the relevant authorities.

However, I believe we have already reached the point where there is little value in continuing this discussion. As I previously explained to you and your husband on LinkedIn, you have repeatedly raised the same allegations in comments on unrelated posts, despite receiving explanations, and some of that content had to be removed.

We are therefore not going to continue debating the same claims on our forum. Based on your repeated conduct towards our employees and your continued use of our platforms to promote the same allegations, we have decided to close your Casino Guru account.

I wish you all the best.