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A response such as, ‘We can close accounts without explaining the results of security checks’, would worry me too. I understand that casinos cannot disclose all the details of their internal fraud checks, but if a player raises specific questions regarding VPN recommendations, ‘no KYC’ advertising and payment/MCC descriptions, simply saying ‘case closed’ does not actually help to build trust. 

At the very least, they should break these issues down: the reason for closing the account, the status of the balance/funds, the policy on VPNs, and questions regarding payment processing. Otherwise, it looks as though the casino is hiding behind vague Terms of Use, rather than actually responding to the complaint...

I understand you have many challenges, but most cannot be addressed here. That's a fact, and I did my best to explain that. I understand that this news may be difficult to accept, but claiming that Casino Guru is biased for reasons that are not clear will not help much. To be honest, it seems like there is a quest to prove that everything the casino has done was somehow wrong from your perspective. It can be, but we won't investigate here; to support your claims, you must first respect the guides and the process. Your complaint requests could not be approved, as I have already explained. We cannot help you hunt any casino for losing trust based on international banking law or a missing UKGC license. The other reason, about somehow closing the account, wasn't properly explained through the complaint request; thus, it was rejected again. Once more, I explained that. Rejected requests are not included among open complaints; you can see those in your account.

As I see it, you're struggling with gambling, and we can't help you with that on a public forum, no matter what you post here. That's the sad truth. Would you kindly put your effort into staying as far from online casinos as possible, please? This guide might help somehow; it includes contact for local help centers:

https://casino.guru/responsible-gambling-guide/problem-gambling#self-help 👈👈