Hello, thank you for asking.
Yes, of course. The context changed because the case had actually been resolved before.
After the previous complaint, Yeet reviewed the matter, approved my KYC, including Level 5, which is the final/highest KYC level, restored my account, made the funds available, and confirmed that the account was fully active.
Because of that, I acted in good faith, marked the complaint as resolved, updated/removed negative public complaints/reviews, and publicly acknowledged that the issue had been resolved.
The problem is that after all of that, Yeet later reversed its own decision and closed/restricted my account again, without giving a new clear explanation or a specific documented reason.
So the case was reopened because Yeet went back on its own previous resolution after the full KYC/compliance process had already been completed and approved.
I have now submitted a new comment and new evidence to the reopened complaint. They are currently waiting for Casino Guru’s approval and should hopefully become visible soon, possibly later today.
That is why the situation may look confusing at the moment: the complaint was closed because Yeet had resolved it, but it had to be reopened because Yeet later reversed course and closed the account again.
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