Γεια σε όλους, πρόσφατα άρχισα να παίζω σε ένα online καζίνο που ονομάζεται Wishwin (wishwin1.com). Έχω κάνει δύο αναλήψεις στο παρελθόν - μία για €300 και μία για €500 - και οι δύο έγιναν χωρίς κανένα πρόβλημα.
Αυτή τη φορά, κέρδισα περίπου 3.000€, αλλά επειδή το καζίνο επιτρέπει μόνο αναλήψεις 500€ κάθε φορά, ζήτησα ανάληψη 500€, άλλη 500€ την επόμενη μέρα και άλλη 500€ την μεθεπόμενη. Το καζίνο επιτρέπει έως και τρεις εκκρεμείς συναλλαγές ταυτόχρονα, κάτι που ισχύει και για την τρέχουσα κατάστασή μου, οπότε δεν έχω ζητήσει άλλες.
Η πρώτη ανάληψη των €500 ζητήθηκε πριν από περίπου οκτώ ημέρες, στις 20 Οκτωβρίου, αλλά ακόμα δεν έχω λάβει τα χρήματα. Επικοινώνησα με την ομάδα υποστήριξης του καζίνο και μου είπαν ότι υπάρχουν καθυστερήσεις λόγω του μεγάλου όγκου αιτημάτων ανάληψης και ότι το οικονομικό τμήμα είναι υπερφορτωμένο.
Πιστεύεις ότι αυτό είναι φυσιολογικό ή υπάρχει περίπτωση να μην με πληρώσουν;
Παρακαλώ βοηθήστε με, ευχαριστώ.
Τοποθεσία: Πορτογαλία
Hello everyone, I recently started playing at an online casino called Wishwin (wishwin1.com). I've made two withdrawals before - one for €300 and one for €500 - and both went through without a hitch.
This time, I won around €3,000, but as the casino only allows withdrawals of €500 at a time, I requested a withdrawal of €500, another of €500 the next day and another of €500 the day after that. The casino allows up to three pending transactions simultaneously, which is my current situation, so I haven't requested any more.
The first withdrawal of €500 was requested about eight days ago, on October 20, but I still haven't received the money. I contacted the casino's support team and they told me that there are delays due to the high volume of withdrawal requests and that the finance department is overloaded.
Do you think this is normal or is there any chance that they won't pay me?
Please help me, thank you.
Location: Portugal
Olá a todos, comecei recentemente a jogar em um cassino online chamado Wishwin (wishwin1.com). Já fiz dois saques antes — um de € 300 e outro de € 500 — e ambos ocorreram sem problemas.
Desta vez, ganhei cerca de € 3.000, mas como o cassino só permite saques de € 500 por vez, solicitei um saque de € 500, outro de € 500 no dia seguinte e outro de € 500 no dia seguinte. O cassino permite até três transações pendentes simultaneamente, que é a minha situação atual, então ainda não solicitei mais.
O primeiro saque de € 500 foi solicitado há cerca de oito dias, em 20 de outubro, mas ainda não recebi o dinheiro. Entrei em contato com a equipe de suporte do cassino e eles me informaram que há atrasos devido ao alto volume de solicitações de saque e que o departamento financeiro está sobrecarregado.
Você acha que isso é normal ou há alguma chance de eles não me pagarem?
Por favor, me ajude, obrigado.
Local: Portugal
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