Think twice before making a deposit at this casino.
I've been getting the run-around trying to make a tiny withdrawal, so I would hate to win big here and not get paid.
It's been over two weeks now. First it was "2 to 5 days". Then it was "processed on our side. Between the banks now".
I've contacted Gigadat (interac payment processor) directly, and they told me this:
"The $$$$$ CAD withdrawal was submitted to us for processing to (email address) on August 17th, however we’re unable to approve the withdrawal from our end without action from the merchant. We kindly recommend reaching out to the merchant directly and requesting that they escalate the matter internally to facilitate resolution. If necessary, please escalate to their payments team to contact Gigadat directly if they require further clarification."
I CC'd the casino in all communications with Gigadat and still nothing. In fact, the casino says they've been in contact with the Gigadat finance department and is waiting to hear back from them, which was a lie.
"We are still waiting to hear back from them."
Direct quote from Gigadat when I asked if anyone had contacted them as of yet.
Apparently the casino's "trading team" is supposed to contact me now, but this is also the second time they've said that.
Do with this information what you will. But I'd never recommend for anyone to deposit here if you ever want to get paid in a timely fashion.
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