Καλησπερα σας, ηθελα να μαθω αν το καζινο vegas hero ειναι ασφαλης. Γιατι εχω μια αναληψη σε αναμονη κ χρηματα μεσα που βαση του οριου δε μπορω ακομα να αιτηθω αναληψη .
Hi, you can check out the review here. It doesn't have a dazzling safety index, but it's not the lowest either.
It has some resolved complaints and some that it hasn't resolved.
Players have described this in user reviews, but that was a few years ago, so it may not be the best indicator.
However, I wouldn't be skeptical right away, so how long are you waiting for your money? Did you have to verify yourself? What is the casino's limit and how much could you withdraw?🙂
Εχω κανει ηδη μια αναληψη των 500 ευρω επιτυχης μεσα σε 2 ημερες. Το οροο τους ειναι 500 την ημερα. Εχω αλλη μια σε εκκρεμοτητα των 500 ευρω απο προχθες και 2000 ευρω μεσα στο λογαριασμο μου.Το πρωι μιλησα με μια κοπελα στο τσατ κ μου ειπε οτι η αναληψη μου ηταν ανεπιτυχης λογω τεχνικου προβληματος τους κατι που μεσα δε φαινεται. Οταν ζητησα τον λογο με πεταξε και μου εκλεισε τη συνομιλια στα μουτρα και απο τοτε ,μου εχουν μπλοκαρει το τσατ και δεν απαντανε σε κανενα εμαιλ,ενω ημουν ευγενικη χωρις θυμο σε μηνυματα και χωρις να προσβαλω.
Okay, when did you request the withdrawal?
I understand that it's not pleasant that they blocked you from the chat to resolve the issue. Let me know how long you've been waiting.
We give casinos 14 days to resolve withdrawals, so if nothing happens, we'll try to help.
If they have a technical problem, I would probably wait a little longer. Could you request the withdrawal again, or is that not possible?
Σας ευχαριστω παρα πολυ! Η αναληψη πραγματοποιηθηκε.
Do you mean that you got the money?
Then that's a positive update.
Are you waiting for just one withdrawal or do you have more than one?
How long did it take exactly for you to receive the money?
I believe the next one will also be successful, and feel free to let me know when that happens.🙂
Οχι εχω μια σε εκκρεμοτητα. Τα 2000 ευρω δυστυχως τα επαιξα κ οπως ηταν φυσικο τα εχασα. Τωρα περιμενω μια των 500, το κακο ειναι οτι σου εχουν οριο 500 ευρω. Μονο οταν ολοκληρωθει μπορεις να κανεις την επομενη. Μεσα σε 2 εργασιμες και η 1η αναληψη μου και η 2η. Αυτη που περιμενω 2η εργασιμη θα ειναι η αυριανη. Ελπιζω να τα δω.
Oh, that's a shame, I wouldn't say you're about to lose. In my opinion, a few days isn't that long to wait, and if there's a temptation to gamble with the money, then it's a pity.
In any case, the casino could have higher withdrawal limits, that's true, but unfortunately that's the way it is.
I hope you get more money and it doesn't end the same way like with the 2000 euros.
Ευχαριστω παρα μα παρα πολυ! Στις 2 εργασιμες ακριβως εγινε κ η 3η αναληψη!!! Ολα καλα! Ναι δυστυχως εχουν πολυ μικρο οριο αναληψης ενα απο τα πολυ ασχημα τους οπως και οι χρονοι αναληψης πολυ μεγαλοι,συγκριτικα με της Ελλαδας που ειναι μεσα σε λιγα λεπτα. Ενα απο τα δυο τουλαχιστον θα επρεπε να αλλαξει.
I'm glad you got at least some money. I wanted to ask if this limit can be increased if you are a VIP member, but that probably wouldn't be the best idea if you are tempted to gamble with the money if you wait longer than a few days.
Be sure to keep an eye on this, because there are many casinos where you would have to wait longer than just a few days.
If you have experience elsewhere, feel free to let me know.
In the meantime, I wish you the best of luck.☘️
Ναι,υποτιθεται γινεσαι vip μελος,αλλα δυστυχως με τις αναληψεις μου μηδενισαν τα ποσοστα. Ημουν 66% και ξαφνικα με πεταξε στο 0%...αρα θεωρω οτι αυτο δε δουλευει και ειναι φουσκα. Θα σας πω και για το magius casino που πραγματικα θεωρω οτι ειναι απατεωνες. 0 παικτικοτητα ειδικα σε bet απο 2 ευρω και πανω ουτε καν σε παιζει. Εχω παιξει πανω απο 1500 ευρω με μηδενικη αναληψη και παικτικοτητα με εχει παει μεχρι 150 ευρω.
Hello everyone,
I wanted to share my current issue with Vegas Hero regarding my withdrawals, in case someone has experienced something similar or can give advice.
I requested three withdrawals more than three weeks ago, and I am still waiting. The live chat support is not helping at all – sometimes they tell me I don’t need to verify, sometimes that I am already verified, and then they just kick me out of the chat. Other times, the live chat doesn’t even work.
I have also sent around 15 emails to their support, but I only received four replies. Every single time they just tell me I need to verify my account. The problem is: I already completed my verification two days after my win, when the option was still shown in my profile. Now there is no verification option visible in my account anymore, but they still keep telling me I need to verify.
I have already sent all required documents twice by email, but they still insist on more. For example, they now want an Apple transaction history from a month ago, which I can’t even access anymore. I keep resending everything, but nothing changes – they just keep asking me again to verify.
To make things even worse, in their latest email they actually threatened that if I don’t upload the documents, they can suspend my account within 30 days and even withhold my money.
At this point, I don’t know what else to do. I just want my money, but I feel completely stuck and ignored.
Has anyone had the same experience with Vegas Hero or knows what I could do next?
Thanks in advance.
Good morning! They didn't even ask me for verification. I haven't sent any documents. I made 3 withdrawals of €500 within 2 business days each. Indeed, when I got to have an amount of €2000, they kept telling me different things and closed the conversation and disappeared. I never got them because I played them again. And since then it hasn't been playable.
Good Morning and Thank you for your answer at First.
Honestly, I feel like this site is completely scamming me. First they said I don’t need to verify my account. Then I went through the verification anyway and even sent my documents by email three times already.
Now they tell me I should upload my documents on the site – but in the verification tab there’s no option to upload anything, it literally says I don’t need to be verified anymore. And in the same message they also say if I can’t upload, I should send the documents by email. Well, I did send them by email, multiple times, but they either never arrive or they just don’t accept them. I don’t even get any confirmation that my documents were received, nothing at all.
Meanwhile, their T&Cs state that if I don’t provide my documents within 30 days, they can close my account and keep my money. So I’m stuck in a loop where they demand documents, don’t provide a way to upload them, ignore my emails, and at the end can just keep my balance.
This really looks like a deliberate tactic to block withdrawals and confiscate funds.
Ειλικρινά, νιώθω ότι ο ιστότοπος προσπαθεί να με εξαπατήσει. Στην αρχή, μου είπαν ότι δεν χρειαζόταν να επαληθεύσω τον λογαριασμό μου. Μετά το έκανα ούτως ή άλλως και έχω ήδη στείλει τα έγγραφά μου με email τρεις φορές.
Τώρα μου γράφουν, λέγοντάς μου να ανεβάσω τα έγγραφα στον ιστότοπο - αλλά στην ενότητα επαλήθευσης, δεν υπάρχει κανένας τρόπος να το κάνω αυτό. Απλώς λέει ότι δεν χρειάζεται πλέον να επαληθευτώ. Ταυτόχρονα, μου λένε ότι αν δεν μπορώ να ανεβάσω τίποτα, θα πρέπει να στείλω τα έγγραφα μέσω email. Έχω κάνει ακριβώς αυτό, αρκετές φορές, αλλά είτε τα email προφανώς δεν φτάνουν ποτέ είτε απλώς δεν τα δέχονται. Δεν έχω λάβει ποτέ επιβεβαίωση ότι τα έγγραφά μου έχουν παραληφθεί.
Και οι όροι και οι προϋποθέσεις ορίζουν ότι αν δεν υποβάλω τα έγγραφα εντός 30 ημερών, μπορούν να κλείσουν τον λογαριασμό μου και να κρατήσουν τα χρήματά μου. Έτσι, είμαι κολλημένος εδώ σε έναν ατελείωτο βρόχο: ζητούν έγγραφα αλλά δεν προσφέρουν κανέναν τρόπο να τα ανεβάσω, αγνοούν τα email μου—και στο τέλος, απλώς κρατούν το υπόλοιπό μου.
Για μένα, αυτό μοιάζει με σκόπιμη απάτη για να μπλοκάρουν πληρωμές και να εισπράττουν χρήματα πελατών.
Hello everyone,
I wanted to share my current issue with Vegas Hero regarding my withdrawals, in case someone has experienced something similar or can give advice.
I requested three withdrawals more than three weeks ago, and I am still waiting. The live chat support is not helping at all – sometimes they tell me I don’t need to verify, sometimes that I am already verified, and then they just kick me out of the chat. Other times, the live chat doesn’t even work.
I have also sent around 15 emails to their support, but I only received four replies. Every single time they just tell me I need to verify my account. The problem is: I already completed my verification two days after my win, when the option was still shown in my profile. Now there is no verification option visible in my account anymore, but they still keep telling me I need to verify.
I have already sent all required documents twice by email, but they still insist on more. For example, they now want an Apple transaction history from a month ago, which I can’t even access anymore. I keep resending everything, but nothing changes – they just keep asking me again to verify.
To make things even worse, in their latest email they actually threatened that if I don’t upload the documents, they can suspend my account within 30 days and even withhold my money.
At this point, I don’t know what else to do. I just want my money, but I feel completely stuck and ignored.
Has anyone had the same experience with Vegas Hero or knows what I could do next?
Thanks in advance.
It's good that you submitted your complaint here so our team can look into all this.
Hopefully soon we will learn more about your withdrawal.
How long have you been playing at this casino?
Δεν παίζω σε αυτό το καζίνο για πολύ καιρό—το πολύ ένα μήνα. Ωστόσο, δεν θα κάνω ξανά κατάθεση σε αυτό το καζίνο στο μέλλον.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
Θα ανακατευθυνθείτε σύντομα στον ιστότοπο του καζίνο. Παρακαλούμε περιμένετε. Αν χρησιμοποιείτε λογισμικό αποκλεισμού διαφημίσεων, ελέγξτε τις ρυθμίσεις του.
