hey guys my account had been closed without a reason i started playing a couple days ago started small (10) to get used to the website since i havent played in a while then i lost so i topped up 20 or so and i wont. Today i went on the website and won around 50 pounds with the initial winning from the other day i instantly withdrew around 116 pounds. I do this to keep myself from not spending my winnings. After 1 hour i topped up 25 pounds because i was bored and then i lost so i topped up again 25 pounds and lost which is not big deal since i won this money so i decided why not top up 50 to win back my money after topping up my money i went on the account and it said it is closed now iam completely confused why. They took my 50 pounds and closed my account and also they also owe me a pending transaction of 116 pounds that i withdrew please help me on this.
Stake Forced closed my account without reason
Hi, I would like to start by asking if this is the first casino that is shown in the screenshot ?
Anyway, did you try to inquire and get a reasonable explanation from the casino why your account was closed ? From what you described it is quite strange. Did you play without the bonus ?
I'm asking to get a better overview of the situation you got into.
However, in such a situation, before you play in the casino, complaints can be a useful source of information, as well as user reviews, as they reflect the real experience of the players. Have you tried looking at them ? As far as complaints are concerned, I have noticed that some of them have been tried to be solved in the past and even a similar case with account closure as you have.
As for your situation, I would suggest you to file a complaint, because I find it strange when a casino closes an account without giving a reason. You can open one here: https://casino.guru/complaints
I've also added a guide that might be useful in your situation: https://casino.guru/complaint-resolution-instructions
If the casino updates you in any way regarding the problem, please feel free to write to us as well.
I have filled an complaint with action fraud as well
Is DizzyLuck your other account or how should I understand your response?
What other account only the 1 I had with spicyjackpots.com makes me wonder how they get away with this they are certainly committed fraud with me and I doint take things very lightly no you doint have to understand its probably too complicated for you to
I doint know how many time I have to repeat this are you going to help or do I have to go elsewhere?
What other account only the 1 I had with spicyjackpots.com makes me wonder how they get away with this they are certainly committed fraud with me and I doint take things very lightly no you doint have to understand its probably too complicated for you to
I'm sure Daniel was confused - so am I - how come you started the thread as DizzyLuck, yet apparently you replied as Sunshine61?
Additionally, this issue is related to the Stake Casino, well I feel you are quite confused too.
So, once more: where do you play, and what seems to be the issue?
Is it related to this complaint?
https://casino.guru/spicy-jackpots-casino-casino-closed-account-and-winnings
Because if it is, you are already taken care of, wouldn't you say?
Just stick with the complaint please, and for further discussion, kindly use this thread:
https://casino.guru/forum/casinos/spicy-jackpots-casino---general-discussion/3
Thank you.
Yes I have no bonus just closed my account in 1 day it seems they doint like people withdrawing funds they certainly do not respond cut you off each time
To keep this conversation straightforward, we have moved post from player Sunshine61, who writes to this thread, which belongs under Stake Casino. Unfortunately user Sunshine61 writes all the time about Spicy Jackpots Casino but since the communication is intertwined, I would like to point out that what the user writes in this thread is not related to the casino Stake.
