Το καζίνο κατάσχεσε τα κέρδη μου

Hello!

Sadly part of the post is not readable to me, I can read in your language. Is it somehow related to your complaint against Boo Casino? I think it would be good to at least share where this occurred.

Let me know.

Hello.

Yes precisely! Once the casino allows you to play despite the self-exclusion, voiding your winnings just like that is a very unfair behavior - and if you ask me, also quite a stupid excuse.

Make sure to mention all in the complaint! If you hesitate to submit one, you should do that.

I'm just not sure now whether this is the issue you're facing in Boo Casino, so let me know please.

I have to say your complaint is quite complex, and it is not my place to judge the casino now.

I'm also not aware of any similar situation myself, feel free to browse all submitted complaints, that's what I would do. 🤔

https://casino.guru/complaints/

The very good news is that Jozef is taking care of the issue now, and as he already mentioned, now it's time for the casino to step in and explain the situation from their perspective.

I'll wait for that if you don't mind.

I know. 🙁

We discussed this case on a regular call where we try to figure out more complex complaints. I fully agree with this closing:

"In conclusion, considering all the provided information including the casino website, player's request, casino confirmation, and registration using the same credentials, it was not evident that the self-exclusion from MrFortune would apply to Boo Casino.

We believe that this situation could have been handled better, and the self-exclusion process should be improved across all brands in this platform. We believe that once the casino discovered they had allowed a problem gambler to play, they should have closed the account but still paid the remaining balance. If the player had lost, the casino would have had valid grounds to deny a refund."

As a result, the rating was lowered by an amount of 4342 black points. the casino should truly work on its approach!

Ohh, this is bad 🙁.

For now, it seems the casino has been put under the order:

"The suspension effectively prohibits Green Feather Online from offering any gambling operations. However, the MGA said that the operator must provide access to its already registered customers and process refunds of the sums within their accounts, in line with the gambling regulations in the country. As with other such suspensions, the decision may be subject to an appeal if Green Feather Online considers challenging it."

Sadly, I'm not sure what the outcome for players in more complicated situations would be!

I fear this statement only affects regular players with an active balance but not players with a complaint.

Thank you kindly for this article I'll forward that to Josef. I'd love to say something positive, yet I have nothing on my mind at this moment. 🙁

If I get any additional updates, I'll surely let you know!

So I totally understand your frustration and sympathize with you. As for the advertising and the fact that they keep sending you some, I wonder if you can't block their email so you don't get it. I think that's what I did when I had some unsolicited spam. Regarding the payout, I would be very happy if you succeeded, but I'm rather skeptical since nothing like that has happened yet and you can't contact the casino. 

I'm sorry, but I don't know how much more I could help you.  

Κέρδισα 3000 στο 1b.com και μου κατάσχεσαν τα χρήματα, τι μπορώ να κάνω, μπορείτε να με βοηθήσετε;

Hello, could you please send me the URL address of the casino? I noticed that we do not seem to have it in our system.

Regarding your issue, did the casino explain why they confiscated your winnings?

Please provide me with more details, and we will see if we can assist you.