Terrybet Casino - γενική συζήτηση

I wanted to pay Nick a big compliment on yet another denied complaint without even making an effort to contact the casino. I recommend always staying on their side especially when they have a very good reputation on your part. Keep it up..

Volevo fare un grande complimento a Nick per l'ennesimo reclamo respinto senza neppure sforzarsi a contattare il casinò. Mi raccomando state sempre dalla loro parte soprattutto quando hanno un ottima reputazione da parte vostra. Continuate così..

Γεια, μόλις εξέτασα το παράπονό σας και πρέπει να πω ότι έχω διαβάσει για παρόμοια περίπτωση πολλές φορές. Μπορείτε να το δείτε από 2 οπτικές γωνίες: Η πρώτη είναι αυτή που αναφέρατε - ζητήσατε από το καζίνο να κλείσει τον λογαριασμό σας μέχρι να διεκπεραιωθεί η ανάληψη, ώστε να κάνει αυτό που τους ζητήσατε.

Από την πλευρά του καζίνο, δεν έκαναν τίποτα κακό. Δεν υπάρχει τέτοιος κανόνας ότι πρέπει να κρατάτε τον λογαριασμό κλειστό κάθε φορά που ένας παίκτης σας ζητά να κλείσετε τον λογαριασμό μέχρι να διεκπεραιωθεί η ανάληψη. Θα ήταν ένα εξαιρετικό είδος υπηρεσίας; Φυσικά! Είναι υποχρεωτικό για το καζίνο; Δεν είναι. Το καζίνο θα πει απλώς ότι είναι δική σας ευθύνη. Ήσουν αυτός που έχασε τα χρήματα. Δεν σε ανάγκασαν να ακυρώσεις την εκκρεμή ανάληψη...

Υπάρχει μια άλλη περίπτωση που θα άλλαζε εντελώς την κατάσταση. Εάν ζητήσετε από ένα καζίνο να κλείσει τον λογαριασμό σας, λόγω των προβλημάτων σας με τον τζόγο, τότε θα πρέπει να τον κλείσει χωρίς καμία δυνατότητα επαναλειτουργίας, αλλά αυτό δεν ισχύει για εσάς.

Νομίζω ότι η καλύτερη επιλογή σας θα ήταν πιθανώς να επικοινωνήσετε με την AAMS, καθώς το καζίνο έχει άδεια στην Ιταλία. Πολλές αρχές αδειοδότησης τείνουν να προστατεύουν τον παίκτη με τρόπο που θα μπορούσαν να αποφασίσουν ότι ακόμα κι αν ζητούσατε από το καζίνο να το ανοίξει ξανά, δεν θα έπρεπε να το κάνουν.

Καταλαβαίνω την απόφαση του Νικ - δεν μπορούμε να τιμωρήσουμε το καζίνο που έκανε κάτι κατόπιν αιτήματος του παίκτη και δεν έκανε τίποτα αμφιλεγόμενο ή επιθετικό. Απλώς άνοιξαν ξανά τον λογαριασμό σας όταν το ζητήσατε. Από την άλλη πλευρά, πιστεύω ότι ένα υπέροχο καζίνο δεν θα σας επέτρεπε να ανοίξετε ξανά τον λογαριασμό. Προσωπικά εργάστηκα σε ένα καζίνο όπου θα έπρεπε να περιμένετε περίπου μια εβδομάδα για να ανοίξει ξανά από την ημέρα που το ζητήσατε. Αλλά αυτό δεν είναι μια τυπική συμπεριφορά. Αυτό είναι κάτι επιπλέον που κάνει το καζίνο για τους παίκτες του για να τους κάνει πιο χαρούμενους και να τους προστατεύσει.

I have already sent the complaint form to Aams but contrary to what you think it is not a good regulator. He hardly ever responds to complaints.

However, what bothers me is that they haven't even tried to contact the casino about my matter.

If as you say the casino is not obliged to keep the account suspended as per the player's request then it might as well not have suspended it from the beginning. If the purpose was to preserve withdrawals for you to accept the player's request to suspend the account and then reopen it before paying the winnings. We might as well not suspend it without deluding the player that withdrawals are safe.

From an objective point of view, I find this practice incorrect and dishonest.

I don't think that in such a case the player needs to mention gambling problems to be more protected. The player must also be protected on the winnings he gets and not just on his losses.

It's like I win at the casino, I go out and explicitly ask him with a written statement not to let me in until I bring the money to the bank.

For me to close such a complaint in this way is unfair and unfair. Then you think of it as you like.

Ho già inviato il modulo di reclamo ad Aams ma al contrario di quello che si pensi non è un buon ente regolatore. Non risponde quasi mai ai reclami.

Comunque quello che mi dà fastidio è che non si è neanche cercato di interpellare il casinò per la mia questione.

Se come dici tu il casinò non è obbligato a tenere l'account sospeso come da richiesta del giocatore allora tanto valeva che non lo sospendesse già dall'inizio. Se lo scopo era quello di preservare i prelievi perché accetti la richiesta del giocatore di sospendere l'account per poi riaprirlo prima di pagare le vincite. Tanto valeva non sospenderlo senza illudere il giocatore sul fatto che i prelievi siano al sicuro.

Dal punto di vista oggettivo trovo scorretta e disonesta questa pratica.

Non credo che in un caso simile il giocatore debba menzionare i problemi di gioco per essere più tutelato. Il giocatore deve essere tutelato anche sulle vincite che ottiene e non solo sulle perdite.

È come se io vincessi al casinò, esco e gli chiedo esplicitamente con una dichiarazione scritta di non farmi entrare finché non porto i soldi in banca.

Per me chiudere in questo modo un reclamo simile é ingiusto e scorretto. Poi voi pensatela come volete.

Θα έπαιρνα υπόψη το γεγονός πώς ο παίκτης κάνει το αίτημα.

Μπορούμε να συζητήσουμε γιατί πρέπει ή δεν πρέπει να αναφέρετε το θέμα του τζόγου, αλλά δεν αλλάζει τον τρόπο με τον οποίο λειτουργούν αυτά τα πράγματα.

Επιτρέψτε μου να δείξω την κύρια διαφορά γενικά:

α) ο παίκτης ζήτησε να κλείσει ο λογαριασμός του. Το καζίνο κλείνει τον λογαριασμό. Λίγες μέρες αργότερα ο ίδιος παίκτης ζητά να ανοίξει ξανά ο λογαριασμός του. Το καζίνο ανοίγει τον λογαριασμό επειδή το ζήτησε ο παίκτης.

β) ο παίκτης ζήτησε να κλείσει ο λογαριασμός του/της λόγω ζητημάτων τζόγου επειδή δεν μπορεί να ελέγξει το πάθος του και χρειάζεται ιδιαίτερη φροντίδα. Το καζίνο κλείνει τον λογαριασμό. Λίγες μέρες αργότερα ο ίδιος παίκτης ζητά να ανοίξει ο λογαριασμός του/της. Το καζίνο δεν ανοίγει τον λογαριασμό επειδή αναφέρθηκαν τα θέματα τζόγου.

My case is not what you mentioned because you forgot the deadline for my request.

The player requests the suspension of the game account for a period within which withdrawals must be processed (therefore max 7 working days). The player asks to reactivate the game account after 5 days and the withdrawals have not been processed. Therefore the casino does not have to reopen the game account.

You continue to turn it and see it in your own way but it is quite clear that the casino was wrong.

With this I no longer insist on explaining the situation to you

Il mio caso non è quello che hai menzionato perché ti sei dimenticato il termine della mia richiesta.

Il giocatore chiede la sospensione del conto gioco per un periodo entro cui devono essere processati i prelievi (quindi max 7 giorni lavorativi). Il giocatore chiede di riattivare il conto gioco dopo 5 giorni e i prelievi non sono stati processati. Quindi il casinò non deve riaprire il conto gioco.

Voi continuate pure a girarla e vederla in modo vostro ma è abbastanza palese che il casinò ha sbagliato.

Con questo non insisto più a spiegarvi la situazione

Ειλικρινά, δεν καταλαβαίνουμε ο ένας τον άλλον. Απλώς προσπαθούσα να δείξω τη σημασία της αναφοράς ζητημάτων τζόγου όταν ζητάω αποκλεισμό λογαριασμού.

Νόμιζα ότι το έγραψα καθαρά:

Θα έπαιρνα υπόψη το γεγονός πώς ο παίκτης κάνει το αίτημα.

Ειλικρινά δεν γυρίζω τίποτα.

What do gambling problems have to do with this? My aim was to preserve the withdrawals I had pending and which would be paid within 7 business days. For this reason, in the three emails I explicitly asked that the account be suspended UNTIL THE WITHDRAWALS WERE PAID. Otherwise they might as well not suspend the account from the beginning if I could then reopen it before paying the withdrawals.

Cosa c'entrano i problemi di gioco in questo caso?? Il mio scopo era preservare i prelievi che avevo in sospeso e che sarebbero stati pagati entro 7 giorni lavorativi. Pe questo motivo nelle tre mail ho chiesto esplicitamente che l'account fosse sospeso FINCHÉ I PRELIEVI VENISSERO PAGATI. Altrimenti tanto valeva che non sospendessero dall'inizio l'account se poi potevo riaprirlo prima del pagamento dei prelievi.

Τι σχέση έχουν τα προβλήματα τζόγου με αυτό;

Όλα στην πραγματικότητα:

"Δυστυχώς δεν υπάρχει τέτοιο εργαλείο που να μπλοκάρει τον λογαριασμό σας μέχρι να διεκπεραιωθεί η ανάληψη σας. Ακόμα κι αν το καζίνο σας μπλοκάρει με κάποιο τρόπο, θα μπορείτε και πάλι να ενεργοποιήσετε ξανά τον λογαριασμό σας κατόπιν αιτήματός σας. Ο παίκτης είναι υπεύθυνος για τις ενέργειές του σε αυτό συγκεκριμένη περίπτωση».

Εάν αναφέρατε ότι πάσχετε από εθισμό στον τζόγο, δεν είχατε τη δυνατότητα να ενεργοποιήσετε ξανά τον λογαριασμό.

Η διαφορά έγκειται στον τρόπο που ζητάτε το κλείσιμο του λογαριασμού - συμβαδίζει με την ευθύνη του παίκτη.

Πιστεύω ότι το είχα ήδη καλύψει πριν.

Λάβετε υπόψη ότι δυστυχώς δεν υπάρχει τέτοιο εργαλείο που θα αποκλείει τον λογαριασμό σας μέχρι να διεκπεραιωθεί η ανάληψη σας. Εξαρτάται από εσάς - λυπάμαι που είναι ακριβώς έτσι.

Then they had to tell me that my request could not be accepted because I could have unlocked the account at any time, defeating my purpose. And anyway my account was not closed, I could access it but I could not deposit and play and therefore not even cancel the deposits just as I requested since this casino only pays after 7 working days !!

The player is always responsible for their actions while the casino never is! This is the point.

However, it is useless to continue arguing. The casino is always right!

Allora dovevano dirmi che la mia richiesta non poteva essere accolta perché tanto avrei potuto sbloccare l'account in qualsiasi momento vanificando il mio scopo. E comunque il mio account non è stato chiuso, io potevo accedervi ma non potevo depositare e giocare e quindi neanche annullare i depositi proprio come avevo richiesto dato che questo casinò paga solo dopo 7 giorni lavorativi!!

Il giocatore è sempre responsabile delle proprie azioni mentre il casinò non lo è mai! È questo il punto.

Comunque è inutile continuare a discutere. Il casinò ha sempre ragione!

Μπορείτε να ρίξετε μια ματιά στην ενότητα παραπόνων στον ιστότοπό μας. Εκεί θα συνειδητοποιήσετε ότι το καζίνο δεν έχει πάντα δίκιο.

Daniel on the discussion I started on 888starz which I have now had to cancel at the request of the casino you also replied to me there in the same way and that is that the casino was not responsible and I lost fairly. Well, both 888 starz and Power casino for that matter (Evolution Provider Territorial Restrictions) finally refunded me. Power casino repaid immediately and in full while 888starz repaid part and only this week. This means that even in that case I was right to ask for a refund and you instead did not want to help me and Nick was always in a hurry to close the complaint without even hearing the casino about the matter. And so I had to do it my way and I got by myself what I should have achieved with your help.

We players have to abide by dozens of contractual and legal clauses while the casino can always do as it pleases and to its advantage. And you seem complicit in all of this. I understand that your complaints work is unpaid by us players and this shows in many complaints that you hastily deny.

Daniel sulla discussione che ho avviato su 888starz che adesso ho dovuto cancellare su richiesta del casinò mi avevi anche lì risposto allo stesso modo e cioè che il casinò non era responsabile e ho perso in modo equo. Bene, sia 888 starz che Power casinò per quella vicenda (limitazioni territoriali provider Evolution) alla fine mi hanno rimborsato. Power casinò ha rimborsato subito e per intero mentre 888starz ha rimborsato una parte e solo questa settimana. Questo vuol dire che anche in quel caso avevo ragione a chiedere un rimborso e voi invece non avete voluto aiutarmi e sempre Nick aveva fretta di chiudere il reclamo senza neppure sentire il casinò sulla vicenda. E così ho dovuto fare a modo mio e ho ottenuto da solo quello che avrei dovuto ottenere col vostro aiuto.

Noi giocatori dobbiamo sottostare a decine di clausole contrattuali e legali mentre il casinò può fare sempre come gli pare e piace a suo vantaggio. E voi sembrate complici di tutto questo. Capisco che il vostro lavoro sui reclami non è retribuito da noi giocatori e questo si nota su molti reclami che frettolosamente rifiutate.