Hi, yes, we can certainly try to help you.
However, I would probably wait a little longer for now. I do have one question: what exactly is the casino checking, according to what they told you?
Are they reviewing the withdrawal you requested, or are you going through some kind of verification process and had to submit documents to the casino? Or is it something else?
Feel free to let me know, and we can see how the situation develops.
I would also like to mention that we give casinos 14 days to complete the process, whether it is verification or a withdrawal. If the process is still not completed after that period, we can then try to help you with the situation.
What do you think?
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