Hi, I understand that situations like this can be frustrating. Since you’ve already received one withdrawal, I’d probably be a little less worried for now.
As for the second withdrawal and the documents the casino requested afterward, I’d focus mainly on completing the verification and try to be patient with the process. Until the verification is finished, it’s quite possible that the next withdrawal won’t be processed.
Weekends can also slow things down, as casinos don’t always process KYC or withdrawals during that time. We generally give casinos up to 14 days to complete both verification and withdrawal processing.
If the verification still isn’t completed after that, feel free to come back and we can look at whether our complaint team may be able to help with the KYC issue.
Regarding the withdrawal itself, though, if the balance comes entirely from sports betting, unfortunately that’s something we wouldn’t be able to handle through our complaint process. Casino Guru focuses on casino gambling, and we don’t have the necessary expertise to investigate sports-betting disputes.
For now, I’d wait for the verification to progress, and feel free to update me if anything changes.
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