Spirit Casino - γενική συζήτηση

Αν θέλετε να συζητήσετε οτιδήποτε σχετικό με το Spirit Casino, όπως τα παιχνίδια του, τα μπόνους του, τις μεθόδους πληρωμής του, τα ζητήματα με τον λογαριασμό σας, τις δυνατότητες υπεύθυνου στοιχηματισμού, ή οτιδήποτε άλλο, μπορείτε να το κάνετε εδώ.

If like to know when the money I won from spirit casino will go into my nominated bank account..kind regards

Hello, hopefully soon enough but in order to get specific details, please ask the casino chat or support worker. So you have this option, please?

Το Casino Spirit είναι το χειρότερο καζίνο στο οποίο έχω παίξει ποτέ.

Δεν δίνονται μπόνους παρά την αύξηση επιπέδου.

Δεν κερδίζετε σχεδόν τίποτα. Ο VIP διαχειριστής επικοινωνεί μαζί σας μόνο λίγες μέρες αργότερα. Δεν υπάρχουν ποτέ επιπλέον μπόνους για τα VIP μέλη. Δεν υπάρχουν VIP δωρεάν περιστροφές.

Η υποστήριξη δεν απαντάει, με κοροϊδεύουν συνέχεια και λένε ότι έλαβα τα μπόνους, αλλά δεν έλαβα δύο αυξήσεις επιπέδου!!!!?

Εκεί απλά δεν κερδίζεις τίποτα.

Αυτό το καζίνο χειραγωγεί τα παιχνίδια κουλοχέρηδων. Το είδα ο ίδιος.

Αρκετά έχω, δεν θα παίζω πια εκεί.

Hi Tanja, I can understand why you're frustrated, especially if you levelled up twice and expected certain VIP rewards that never appeared in your account, while support is telling you they were already credited.

That part is quite specific and should be possible to clarify. Do you know exactly which bonuses or rewards were supposed to come with those two level increases? If you have screenshots showing the VIP levels, the promised rewards, or your bonus/account history, they could help to show what was expected and what was actually credited.

As for the claim that the casino manipulates the slot games, I would be careful with that conclusion. Poor results or long losing periods alone aren't enough to show that a game has been manipulated. If you noticed something specific happening in a particular game or round, though, please tell us what exactly happened and which game/provider it involved.

I can also understand why the slow responses from your VIP manager add to your frustration. If you've decided not to play there anymore, that's of course your choice, but I would still be interested in understanding what happened with those two missing VIP rewards.

Για ένα διάστημα, δεν είχα πρόσβαση στα επίπεδα, επομένως δεν μπορούσα να ελέγξω τι δικαιούμουν όταν έφτανα στο επόμενο επίπεδο. Μερικές φορές ήταν πόντοι ή δωρεάν περιστροφές, και άλλες φορές έφτανα στο επίπεδο 10 αλλά δεν λάμβανα τα 30€!

Στη συνέχεια, επικοινώνησα με την εξυπηρέτηση πελατών μέσω συνομιλίας. Αρχικά, μου είπαν ότι μερικές φορές χρειάζεται περισσότερος χρόνος για να πιστωθεί το μπόνους και ότι έπρεπε να κάνω υπομονή. Μετά δεν συνέβη τίποτα. Έτσι, ρώτησα ξανά, και αυτή τη φορά είπαν ότι ήταν λανθασμένες πληροφορίες και το μπόνους πιστώθηκε. Δεν έφτασε τίποτα. Έχω βαρεθεί. Μετά υπάρχει αυτή η ατελείωτη αναμονή με τον VIP διαχειριστή. Μέρες αργότερα, λαμβάνω επιτέλους απάντηση, κανένα επιπλέον μπόνους παρά τις πολυάριθμες καταθέσεις και απώλειες, καμία VIP δωρεάν περιστροφή, τίποτα απολύτως. Φτάνει πια! Πρέπει να το εξετάσετε σοβαρά. Κατά τη γνώμη μου, αυτό δεν έχει καμία σχέση με την VIP ιδιότητα! Παίρνετε πολλά χρήματα από εμάς!

The €30 reward connected to reaching level 10 is probably the most important part to clarify here.

If that amount was shown as a specific reward for reaching the level, then it is quite different from simply not receiving additional VIP bonuses or free spins. In that case, the casino should ideally be able to show when and how the €30 was credited to your account.

What makes the situation more confusing is that you were first told to wait because the bonus could take some time, and later told that this information was wrong and that the reward had already been credited. If you cannot see it anywhere in your balance or bonus history, I can understand why that explanation doesn't make much sense to you.

The extra VIP bonuses are a slightly different matter, since casinos can generally decide which discretionary promotions they want to offer to individual players. But a clearly displayed level-up reward should be treated separately from those optional offers.

So I would mainly focus on whether Spirit Casino can provide a clear record showing that the €30 level-10 reward was actually added to your account.

If not, then I don't know if VIP is something valuable at this point.

Νιώθω ότι με εξαπάτησαν εντελώς από αυτό το καζίνο, ειδικά επειδή έχω καταθέσει τόσα πολλά και σχεδόν ποτέ δεν παίρνω πίσω τίποτα - σχεδόν ποτέ. Έχω συνηθίσει να είναι διαφορετικά σε άλλα καζίνο. Είναι απλώς μια ολοκληρωτική απάτη.

Αν δεν πιστωθούν αυτά τα 30 ευρώ, δεν θα δουν ούτε ένα σεντ από μένα.

I understand. VIP programs can differ quite a bit from one casino to another, but I probably wouldn’t keep depositing or playing at a casino where being a VIP gives me almost no real benefits and feels practically the same as being a regular player.

Definitely let us know what happens with the €30 and whether you manage to get the situation resolved.

And if it can’t be sorted out, I certainly wouldn’t be surprised if you decided to leave the casino altogether.

Hello,

I played on this casino and they closed my account for anti fraud and bonus abuse, although I didnt do anything. I cant find them on the complaint page so I decided to write here. They closed the account with 3900€ on it.

Thank you!

I can understand why you're concerned, especially with €3,900 still remaining in the account.

If Spirit Casino isn't showing up in our complaint form, you should still be able to submit the case. Please use the option "Casino not in the list above? Click here" and enter the casino name and website manually.

I think filing a complaint would be appropriate here, particularly if the casino confiscated your balance based on alleged fraud or bonus abuse without giving you a clear explanation.

Did they tell you exactly what you supposedly did, or point to a specific term that you violated?

When submitting the complaint, please include the account closure message, any explanation the casino gave you, relevant bonus terms if a bonus was involved, and any communication you've had with their support. Our Complaints Team can then review the circumstances in more detail.

Thank you I will open the complaint!