I completely understand your frustration, especially when you feel like you are repeatedly submitting the same documents and still getting them rejected without a clear explanation.
Verification is always a necessary step before any withdrawal can be processed, even if your account was already verified before your first deposit.
The key issue here is exactly that, there is no clear explanation from the casino as to why your documents are not being accepted. At this point, neither you nor I can say for sure what the exact reason is.
Our complaint team will assist with your case further and contact the casino directly to clarify the situation. Hopefully, they will provide a proper explanation, and this will allow the verification process to be completed so your withdrawals can be processed.
For now, I would recommend staying calm and waiting for our team to investigate and update you through the complaint thread. We’ll do our best to get more clarity on your case.
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