Hello, I'd say you are correct; the workload is not your problem, but as you can see, it affects you nevertheless. So, despite it being inconvenient, nothing is obviously guaranteed beforehand, and you have to be patient. there is no way around it, actually. Hopefully it won't take longer than necessary. In my personal opinion it's nice that the casino is honest and admitted increased workload; in other cases you would be left with generic "we are sorry" messages, and that's far worse, at least for me.
Regarding your idea of disputing deposits and claiming goods not received, don't you think it's kind of misleading? Because deposits serve to play, and the "play" was received, if not mistaken here. 🙂
Hang in there and please let us know when you get the money.
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