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his casino stole my bonus round in a Big bass game. I hawe ID of the spin and still they say they cant do anything. They say sometimes there can be tecniacal errors.
i had already won 83 euros in the bonus. And was on the second level.. First they gave me 25 frispinns value 0.2 euro, then added 50 bonus money.
still not a reasonble compensation.
they refuse to add more.
STAY AWAY from this site..
Perhaps you should try to submit a complaint so our team can have a look at this situation.
Have you thought of this solution?
After winning €1,500, my account was suddenly closed because my utility bill was allegedly "not accepted," without any proper explanation or clarification.
I later submitted a complaint through the ADR process, but it was rejected again with no transparent reasoning provided. During the process, I was even accused of submitting fake documents, even though I provided a personal video recording clearly showing that I downloaded the utility bill directly from my provider’s official website.
The document itself also contained a digital signature verifying its authenticity, yet this evidence was apparently ignored completely.
What makes this even more concerning is that the ADR handling the case appears to be largely unknown. Aside from a basic website, there is little publicly available information or credibility associated with the company, raising serious concerns about transparency and independence.
To make matters worse, the complaint on Casino.Guru has now been officially marked in favor of the casino, which is extremely disappointing considering the amount of evidence and cooperation provided from my side.
Overall, this experience has completely destroyed my trust in this casino and in the fairness of the complaint process surrounding it. It feels like once a casino decides against you, there is very little a player can realistically do — regardless of the evidence provided.
Why was my review deleted?
Just because you are unable to overturn the ADR decision, does that mean I am not allowed to share my personal experience and perspective publicly?
I fully cooperated throughout the entire process, submitted all requested documents, and even provided a personal video recording showing how I downloaded the utility bill directly from the provider’s official website. Despite this, I was accused of submitting fake documents, while neither the casino nor the ADR provided any meaningful explanation for rejecting the evidence.
Removing my review only creates even more doubts about the transparency and independence of platforms like this. Players should be allowed to express legitimate criticism and describe their experiences, especially when there are serious concerns regarding fairness and the handling of complaints.
At this point, it becomes increasingly difficult not to question whether sites like this are truly independent or financially tied to the casinos they promote, especially when criticism and negative experiences appear to be suppressed rather than openly addressed.
Good day to you, first of all, I understand why this feels unfair from your point of view, especially after the amount of effort you put into the verification and complaint process.
I also understand why you wanted to share your experience publicly.
The reason why the review was removed is not because negative feedback or criticism is not allowed. Players are absolutely welcome to share bad experiences with a casino positive or negative.
The difficult part here is that user reviews are meant to describe objective player experiences and verifiable facts as fairly as possible. In your case, the review was mainly focused on the document authenticity dispute and the claim that the casino acted unfairly during verification. However, this exact issue had already been reviewed through the ADR process, and the final outcome supported the casino’s position.
I completely understand that you disagree with that outcome and feel your evidence was not properly considered. At the same time, once an issue has already been investigated and officially resolved, we cannot present the opposite conclusion as a neutral fact in a public review.
To give a simple example: if a player says a casino unfairly confiscated winnings, but the case was later formally investigated and the authority concludes the casino followed the rules, I cannot keep a review presenting the confiscation as proven misconduct. Even if the player sincerely believes they were treated unfairly.
Also, knowing the final outcome of the investigation, it is very likely the casino would challenge the review for not being based on confirmed facts, and I would most likely have to remove it later for the same reason.
This does not mean dismissing your frustration or saying your experience was not real. It only means I need to evaluate reviews based on documented facts and confirmed outcomes, especially in cases that were already formally investigated. This is basically the same principle as works in the complaint.
I appreciate you giving me the opportunity to highlight the difference between reviews, complaints, and the forum, for example.
Hello,
could someone please update the rating/review of this casino?
I am currently unable to log in to my account. The casino claims that this is due to some kind of "technical issue", but honestly, that explanation makes no sense to me at all. My password suddenly no longer works, even though I did not change it, and I am also unable to reset it.
This is extremely concerning. I still have €10,200 in my casino account, and I have been trying to withdraw my money for around three months now. My account is still not verified, my withdrawal is still blocked, and now I cannot even access my account anymore.
In my opinion, this situation needs to be reflected in the casino’s rating as soon as possible. Otherwise, more players may continue depositing money without knowing what is happening, while the casino keeps delaying withdrawals and avoiding responsibility.
Please update the rating/review accordingly. This has gone on for far too long, and I believe other players should be warned.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
Θα ανακατευθυνθείτε σύντομα στον ιστότοπο του καζίνο. Παρακαλούμε περιμένετε. Αν χρησιμοποιείτε λογισμικό αποκλεισμού διαφημίσεων, ελέγξτε τις ρυθμίσεις του.
