Hi, I'm a little confused. Is your problem related to SlotStars casino or not ?
Usually it is common that when you withdraw from a casino for the first time, the casino asks for additional verification of some things. If you were withdrawing from a sister casino from what I understand, it doesn't affect whether you were verified at another casino.
However, if the casino can't verify one thing for 5 days, I understand your frustration. The casino will probably be able to say that they have lost a player, which I think is not positive for them, but on the other hand I think it's fair for a player to reconsider, even with such an experience, whether it is worth depositing in the casino again.
Anyway, I would like to recommend that if you have a problem with a withdrawal for more than 14 days, you can update us and we will try to help you if you file a complaint with us.
Hopefully you will be able to get your money after verification and everything will turn out fine. I wish you good luck. ☘
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